Wanda Gonzalez

Experience

• 

  Holiday Inn

  Mar 2013 - Oct 2014

  Guest Service Agent

  • Welcome and greet guests upon arrival and confirm reservation details throughout check-in process• Assist walk-in guests with information regarding room availability, rates, promotions and special offers• Assist guests with tourism information, theater shows, dinner reservations and hotel transportation

• 

  Crescent Hotels & Resorts

  Oct 2014 - now

  . Oversee front desk daily operations to ensure tasks are being completed properly.. Respond to guest inquiries over the phone and via email. • Manage all reservations daily to ensure they are properly guaranteed for maximum profitability. Responsible for contacting guests to provide new method of payment if credit card is invalid• Balance room inventory through OPERA and OXI to ensure no discrepancies exist.• Respond to Guest Relation cases, Handle Chargebacks and Expedia Billing Disputes. • Create Weekly Schedules for Front Desk Agents and Bellmen Staff. Train new associates. Delegate work among associates, go over daily checklist to ensure FD is running smoothly. Show less

  • Assistant General Manager

    Apr 2024 - now

  • Front Office Manager

    Sept 2015 - now

  • Front Office Supervisor

    Oct 2014 - Oct 2015