Ivana Rovner

Experience

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  Commonpoint Queens

  Sept 2015 - Aug 2016

  New York Cares Coat drive

  • Supervisor

    Sept 2012 - Aug 2016

  • Theater Teacher

    Sept 2012 - Jun 2016

  • Charity Coordinator

    Sept 2015 - Jan 2016
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  Kidville

  Aug 2016 - Dec 2018

  Manager

  -Operations Management: Oversee the overall operations of Kidville, including scheduling of classes, workshops, and events, ensuring facilities are well-maintained, and managing inventory and supplies.-Customer Engagement: Foster strong relationships with families and caregivers, ensuring exceptional customer service and addressing any concerns or feedback promptly. Create a welcoming atmosphere that encourages repeat business and referrals.-Program Development: Collaborate with instructors and curriculum experts to develop engaging and age-appropriate programs that cater to the developmental needs of children, from newborns to school-aged kids.-Team Leadership: Supervise, train, and mentor a team of instructors, administrative staff, and support personnel. Provide guidance to ensure a cohesive and enthusiastic team that delivers high-quality classes and experiences.-Marketing and Promotion: Work with the marketing department to promote Kidville's offerings through various channels, including social media, local events, and partnerships with schools and community organizations.-Financial Management: Monitor budgets, track revenue and expenses, and ensure that Kidville operates within financial targets. Identify opportunities for revenue growth and cost optimization.-Safety and Compliance: Implement and uphold safety protocols and standards to ensure the well-being of children, staff, and visitors. Ensure compliance with health and safety regulations.-Parent Communication: Keep parents informed about upcoming classes, events, and promotions. Address inquiries and provide information about the benefits of Kidville's programs.-Event Planning: Organize special events, parties, and workshops that align with Kidville's mission and appeal to children and families. Show less

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  Compass

  Jan 2019 - Nov 2021

  -Operations Management-Client and Customer Service-Project Coordination: Manage projects that contribute to team growth and development. This could involve market research, marketing initiatives, team expansion, or process enhancements.-Vendor Relationships: Establish and maintain relationships with external vendors -Budget Oversight: Collaborate with team leadership to manage operational budgets, monitor expenses, and make informed financial decisions to support team growth and profitability.-Market Research: Stay informed about local real estate market trends, competitor activities, and industry best practices to maintain a competitive edge and inform operational strategies. Show less

  • Licensed Real Estate Agent

    Jun 2019 - Nov 2021

  • Director of Operations

    Jan 2019 - Nov 2021
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  Keller Williams NYC

  Nov 2021 - now

  -Manage and lead staff and client onboarding and offboarding processes-Oversee orientation and training programs for new staff-Lead corporate fundraising initiatives-Plan, organize, and execute events and fundraisers-Leading monthly fundraising and sponsorships-Develop and coordinate a monthly training calendar-Assist in overseeing the Leadership team -Agent Support-Training and Development-Create monthly training calendar -Agent Onboarding-Vendor Relationships: Establish and maintain relationships with external vendors who provide services and resources to agents.

  • Director of Development

    Nov 2023 - now

  • Director of Agent Experience

    Feb 2023 - now

  • Licensed Real Estate Agent and Operations Manager

    Nov 2021 - now