Riddhi Bhardava

Experience

• 

  The Eggfree Cake Box

  Dec 2021 - Dec 2023

  • Operations Manager

    Oct 2022 - Dec 2023

  • Front of house assistance

    Dec 2021 - Oct 2022
• 

  Sigma AI

  Oct 2023 - Jul 2024

  AI Data Quality reviewer

  •Ensure high accuracy in transcribing diverse data formats, including audio recordings,and other sources, maintaining the company’s standards.•Demonstrate flexibility in adapting to different accents, dialects, and audio qualities to maintain consistency in transcription quality.•Maintain detailed documentation of transcription processes, guidelines, and best practices, ensuring a standardized approach across the team.•Implement and adhere to quality control measures to maintain a high standard of accuracy and reliability in transcribed data, reflecting Sigma.ai’s commitment to excellence.•Efficiently manage time and prioritize tasks to meet deadlines, ensuring timely delivery of transcribed data for further analysis and processing. Show less

• 

  Marks and Spencer

  Jul 2024 - now

  Customer service assistance

  As a Customer Service Assistant at Marks & Spencer, I take pride in delivering an outstanding shopping experience. My role involves:• Greeting customers warmly and providing friendly, helpful service.• Assisting shoppers with product queries, recommendations, and purchases.• Operating tills efficiently, handling payments, refunds, and exchanges.• Keeping shelves stocked, tidy, and visually appealing.• Staying informed about M&S products, offers, and promotions.• Supporting customers with online orders, returns, and Click & Collect services.• Resolving customer issues professionally or escalating when needed.• Maintaining cleanliness and safety standards across the store.• Working collaboratively with my team to ensure smooth store operations.• Adapting to different tasks and shifts, including weekends and holidays.This role allows me to build strong customer relationships, develop valuable retail skills, and contribute to M&S’s excellent reputation for service. Show less