Kyle Wheeler - CTS

Kyle Wheeler - CTS

Backroom Team Member

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  • Timeline

  • About me

    Sr. Audio-Video Technical Specialist at Walt Disney World Parks & Resorts

  • Education

    • Friends University

      2009 - 2013
      Bachelor's degree Business Administration and Computer Science
  • Experience

    • Target

      Sept 2007 - Aug 2011
      Backroom Team Member

      - Provided great customer service when stopped by a guest on the sales floor.- Sorted and scanned product into backroom locations for storage and easy retrieval.- Pulled items from inventory for placement on sales floor in a timely and structured fashion.

    • Best Buy

      Aug 2011 - Jan 2017
      Sales Associate

      - Gathered detailed knowledge of the products to effectively and accurately relay to customers.- Provided customers with the solution that best fit their unique needs with a focus on their long-term satisfaction.- Developed the ability to effectively overcome customer objections in a mutually beneficial manner.- Designed and facilitated the construction of successful audio and video displays.- Assisted with employee training and development to drive team performance metrics.- Received invitation from management to participate in leadership training. Show less

    • Koch Business Solutions (KBS)

      Oct 2013 - Sept 2018

      - Established and maintained productive and collaborative relationships between both vendors and internal customers.- Collaborated with others in the Vendor Management group to improve the management of the professional services category.- Designed and configured Salesforce for Koch Vendor Management to use as main platform for project visibility and teamwork.- Created a detailed comparative spreadsheet on PC hardware from the supplier product catalogues.- Received formal training and developed a working knowledge and understanding of general contract principles Show less

      • Collaboration Technology Specialist

        Nov 2014 - Sept 2018
      • Vendor Management Analyst

        Oct 2013 - Nov 2014
    • Delta AV (Delta Systems Integration, Inc)

      Nov 2018 - Jan 2022
      System Design Consultant

      - Validated the integrity of as-sold system designs.- Facilitated the creation of system documentation, including fully-engineered project drawings and product submittals.- Communicated and met directly with customers and end-users to gather AV system requirements.- Designed AV systems to meet customers' functional and technical requirements.- Developed relationships with customers, ensuring that any questions and concerns were addressed, and ultimately lead to recurring business. Show less

    • Electrosonic

      Jan 2022 - Jun 2024

      I am a Design Engineer with Electrosonic, where I get the opportunity every day to help make world-class audio visual projects come to life! In this role, I validate system designs and make changes as needed to ensure proper functionality. I also help create and oversee the delivery of project drawing packages.

      • Design Engineer

        Nov 2022 - Jun 2024
      • Associate Design Engineer

        Jan 2022 - Nov 2022
    • Walt Disney World

      Jun 2024 - now
      Sr. Audio-Video Technical Specialist
  • Licenses & Certifications

    • SDVoE Design Partner Certification

      SDVoE Alliance
      Nov 2019
    • AV Technologist

      AVIXA
      Apr 2021
    • Q-SYS Level 1

      QSC
      Jan 2020
    • Certified Technology Specialist (CTS)

      AVIXA
      Aug 2021