Angshuman Mondal

Experience

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  Hsbc Electronic Data Processing

  Jan 2004 - Jan 2011

  Project Manager

  Roles & ResponsibilitiesA. Program and Project Management• Handled migration projects and ensured accuracy, consistency and on-time completion• Managed user acceptance testing projects for UK HSBC internet banking and investment banking• Designed & implemented cost reduction strategies leveraging offshore, onshore and nearshore global delivery model, eliminated redundant processes and improved operational efficiency through shared services modelB. Delivery Management• Managed the internet banking technical support, IT security and multiple other application support service desks to deliver impeccable services and meet SLAsAngshuman Mondal | Page 4• Ensured that team provided excellent customer service by effectively communicating to the customers in a clear and concise mannerC. Quality Management• Mentored multiple Six Sigma Green belt and LEAN projects• Manage improvement projects to move IT direct support to helpdesk-based support• Identified, standardized and right-shored work from HSBC UK to the software development center in India to save US$ 3.06 Million annually• Consolidated all the English-speaking internet banking technical support teams to create a 24X7 global helpdesk to save HSBC US$ 4.16 Million• Program managed housekeeping project covering 83 countries Voir moins

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  Cognizant

  Jan 2011 - Jan 2020

  Associate Director

  A. Transition Management• Transition Director for infrastructure, application, and security• Managed several multi-geo and multi-lingual transitions, ensuring that the services are properly defined, implemented & setup• Streamlined customer and other team (L2/L3) interfaces, deployed customized dashboards & reports, provided improved SLA configurations and ensured proper cutover of services.• Completed projects with budgets up to $100M with time frames from 3 to 8 months• Managed tools implementation projects. Created workflows, service catalogs, Self-Service portal, knowledge base, automation and email integration• Responsible for planning and delivery of all components of transition management (due diligence, staffing, training, logistics, Infrastructure, strategy, execution, metrics, risk and issue management)• Act as the primary interface with the customer, external vendors, and all internal stakeholders for transition componentsB. Program & Project Management COE• Develop the transition & transformation framework, establish a center of excellence by utilizing the best practices, processes and knowledge management• Ensure budgetary control of project components and conduct financial Bid Vs Did assessments• Drive transformation in the areas of digital readiness and business value managementC. PMO Leadership• Lead offshore PMO team to meet contractual deliverables of scope, budget and schedule• Participated in due diligence, RPF, customer presentations etc. and prepared case studiesD. Quality Management and Analytics• Data analysis to provide actionable recommendations and improvement plans to management• Reengineered process to standardize and drive improvement initiatives (Six Sigma & LEAN projects)E. Delivery Management• Ensured delivery and improve the effectiveness of a 200-member team providing L2 & L3 support on Wintel, UNIX and database platforms for a leading banking customer (Onsite Singapore) Voir moins

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  Mindtree

  Jan 2020 - Jan 2023

  Program Director

  Current Role: Transition head, Infrastructure services| Current designation: Program DirectorRoles, Responsibilities and achievements• Develop framework, methodology, structure and protocols for high-quality program and transition management• Created a new transition department while leading the day-to-day tactical operations and long-term strategic activities• Deliver global projects with a team of reports, accountable for on schedule migration and transition of client business with zero impact to BAU services• Professionally develop the resources and establish a reputation for team and self• Developed the transition toolkit used by the entire infrastructure services• Successfully managed and completed projects with budgets up to $98M• Set the overall business objectives and critical success factors to be satisfied by the Transition• Recommend viable solutions, accountable for Transition risks and ensure appropriate mitigation• Support the transition managers to accomplish goals• Provide executive-level status updates to the business and IT management• Define and implement strategies to drive revenue and business growth, trusted advisor to senior management• Develop methodology and procedures sales support activities, establishing management milestones and deliverables• Created business proposals, formal sales presentations and tools to secure higher close rates• Responsible for ensuring contract commitments are upheld, baseline metrics and productivity• Define the business scope and help the technology team/s to architect & design• Lead prototyping, integration and use of technologies• Assess vendor capabilities and manage their deliverables Voir moins

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  Cognizant

  Oct 2021 - now

  • Responsible for IT Portfolio / Program / Project management for one of the major accounts (65 M€)• Manage a team of 150+ program/project managers and 150+ technical resources across the US, France, UK, India and LATAM to achieve objectives and comply with cost, time, and quality. • Review and assist strategic planning, program budgeting, process improvements, standardization, and multi-vendor synchronization.• Fiscally responsible for account/portfolio budgets and spending, with the accountability to improve revenue, margin, and profitability for both customer and Cognizant. • Conduct program governance in a multicultural environment, manage program level inter-dependencies with many stakeholders.• Analyse the need; anticipate the impact of transformations and provide support for change.• Develop and implement sustainable resourcing, risk management, and escalation strategies.• The face of Cognizant to the external stakeholders (onsite in Paris), attend customer forums to build and maintain positive relationships.• Review resource capacity planning, analysis, and forecasting. Arbitrate resource allocations between different projects.• Negotiate and draft contractual documents and new service offerings. • Implement program standards, drive delivery and adoption through coaching and mentoring. • Manage planning (strategic, financial, people) and build a deep understanding of business to promptly call out new opportunities to leadership. • Account-level and program-level risk management Voir moins

  • Capability lead / Program Director

    Jan 2023 - now

  • Portfolio Lead

    Oct 2021 - Jan 2023