Gachoki P Gatumbi

Experience

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  Internet Solutions

  Jan 2010 - Jun 2014

  Client Laison Officer

  •Provide administrative and business support to the technical support team. •Handling customers’ enquiries and ensuring all their expectations are met and frequent evaluation is done to promote productivity in the department as well as company. •Respond to all internal correspondence and ensure there is proper flow of information to the relevant departments. •Ensuring delivery periods are met and up to standard and relevant communication have been done to the customer. •Organizing the logistics for technicians in and out of Nairobi making travel and accommodation arrangements where necessary. Show less

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  Internet Solutions Kenya

  Jul 2013 - Mar 2018

  Infrastructure Administrator/ Coordinator

  •Preparing reports - progress reports, quarterly budget report, and resource utilization report on a daily, weekly and monthly basis.•Manage the changes of the project scope, project schedule and project costs using the appropriate projects verification process/ Change control management. •Coordinate the acquisition of all business development permits in collaboration with municipal officials, legal counsel and other government bodies like KURA and KENHA and ensure that the documents are availed before the start of any project. •Assist in the preparation of department budgets and expenses and keeping a monthly track of the budget usage to ensure that the project stays within financial resources allocated.•Ensure resource availability and allocation•Administrative and office management: travel, accommodation and other logistics including coordination and preparation of documents related to travel, Fleet management Show less

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  BRCK

  Oct 2018 - Jan 2021

  Project Support Coordinator

  •Developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.•Manage customer installation and all post sales projects by coordinating inter-departmental resources to ensure timely and accurate implementation of installations •Provide advocacy and responsiveness to client needs, increasing business participation and provide solutions for our clients to ensure all their needs and expectations are met •Act as a liaison between clients, vendors and support staff, and other management partners to facilitate information flow and drive operational efficiency •Support the operations department to coordinate all on site installations, repair, maintenance and test tasks. •Manage large amounts of incoming communication: calls, sms, WhatsApp messages and email Show less

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  DownToEarth Technologies

  Aug 2021 - now

  Project Manager

  •Develop detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope•Coordinate internal resources and third parties/vendors for the flawless execution of projects•Identify and Improve processes and procedures to support the achievement of the project objectives•Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.•Prepare accurate reports and presentation of project status, progress, risks and issues to all stakeholders•Planning for project risks and mitigations •Change Control Management•Project tracking and reporting•Establish and maintain relationships with customers/third parties/vendors•Manage the day-to-day operations in accordance with the requirements and SLAs set •Create and maintain comprehensive project documentation. Show less