Kanta Mercier

Experience

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  Master chai martial art academy

  Jan 2003 - Jan 2009

  Taekwondo Instructor
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  Perfect Connection Co., Ltd.

  Jan 2009 - Jul 2009

  Public Relations Executive

  • Communicated with media weekly, to build relationships and optimize press coverage. Wrote press releases to the media and maximize positive exposure.• Monitored marketing content for quality, accuracy and impact.• Reported on press coverage recaps to determine areas for improvement.• Created publicity campaigns, planned special events and communicated with the media, building relationship with third parties.

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  Inspire Entertainment Co. Ltd.

  Jul 2009 - Sept 2010

  Strategic Solution Planner and Project Manager

  I steered project planning, budgeting, resource allocation, and progress monitoring to ensure timely completion and cost-effectiveness. Also, I collaborated with senior leaders to address complex problems and delivered projects within strict time and budgetary constraints while maintaining open communication with team and clients.• Boosted project performances by coordinating with team and clients, and devising cost-saving methods while meeting deadlines.• Enhanced sales, market expansion, and business growth for clients by collaborating with clients and team members to create strategic solutions and guiding achieving objectives.• Gained significant cost savings by negotiating vendor and service contracts and reduced expenses by driving down expenditures. عرض أقل

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  Qatar Airways

  Feb 2011 - Jun 2021

  My duties include overseeing all aircraft activities, and ensuring departments worked in coordination to extend exceptional customer service and safety and security regulations. I documented and submitted all relevant flight reports within extremely strict deadlines, acted as representative for the company, and addressed all onboard issues. I was involved in decision-making, assigned tasks, monitored performance, provided feedback, conflict resolution, and drafted performance reports. Also, I ensured exceptional service delivery, highest safety standards, and improved communication by promptly responding to emails and correspondence.• Hosted over 500 passengers by proficiently coordinating cabins for eight types of aircraft leading to smooth cabin operations.• Collaborated with pilots and other relevant departments to ensure flight was prepared to operate safely and punctually, while also exceeding customer expectations.• Served as Cabin Service Director for the world's top-rated airline for four years, contributing to the airline's continued success and reputation for excellence in customer service.• Exhibited exceptional ability to thrive under high-pressure situations, managed multi-national team of 25 cabin crew members resulting in efficient delivery of safety and services to passengers. عرض أقل I organized entire cabin of narrow-body aircraft including addressing stressed customers professionally, offering solutions, providing information, and answering inquiries during flights with positive demeanor. Also, I crafted various written communications, reports, and documents to ensure operational efficiency.• Attained leadership, emotional and cultural intelligence, decision-making, customer service, and conflict-resolution skills through relevant training.• Orchestrated economy cabin operations for five distinct aircraft types and served as the primary person responsible for three varieties of small planes. عرض أقل As a Cabin Crew, I upheld high standards of service and personal appearance to promote a sense of professionalism and inspire confidence in the crew among customers. Additionally, I adhered to company regulations and protocols to ensure safe environment for travelers and employees.• Displayed hospitality acumen and productivity in multicultural environment with over 80 nationalities.• Gained high levels of customer satisfaction by promptly responding to questions and providing effective solutions to issues during flights. عرض أقل

  • Cabin service director

    Jun 2018 - Jun 2021

  • Cabin Senior

    Jun 2015 - Jun 2018

  • Cabin Crew

    Feb 2011 - Jun 2015
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  Confidential

  Sept 2021 - Jul 2022

  Event and hospitality manager for VVIP

  I upheld and elevated noble image of family by delivering exceptionally high standard of hospitality to honorable guests. Additionally, I governed hospitality staff and organized events, meetings, and parties to ensure efficient operations in day-to-day activities. I developed comprehensive training program and provided training to team. I drafted weekly schedules for service team to maintain efficiency and productivity. My duties also include managing inventory, equipment presentation, and procurement, monitoring food and beverage supplies, and ensuring staff compliance with safety, health, and confidentiality policies for secure and compliant work environment.• Delivered unforgettable experiences for all honorable guests by efficiently organizing, planning, and executing over 20 high-profile receptions, luxurious parties, and events for Qatari Top-Notch families,• Mentored and assessed performance of team of 25-30 hospitality staff, resulting in improved skills, increased productivity, and enhanced service delivery to exceed expectations.• Bestwoed exceptional guest experiences and high levels of satisfaction by coordinating service of food and beverages, and collaborating with Executive Chefs to exceed expectations in normal and VVIP events. عرض أقل

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  Aspire Katara Hospitality Qatar

  Jul 2022 - Jan 2023

  FIFA 2022 (F&B Catering project, Aspire Katara Hospitality), Doha, Qatar

  I managed overall catering for FIFA World Cup 2022, in charge of VIP/VVIP F&B operation, including finalizing menus and overseeing day-to-day operations to meet contract requirements. Also, I oversee catering teams to ensure comprehension of tournament goals and timely completion of assigned responsibilities, as an integral component of overarching accomplishment. My role also involved reporting workplace incidents and hazards, and handle allegations of misconduct including harassment and discrimination.• Collaborated with departments and caterers to execute safe food operations for over 10K people during FIFA Match Day.• Delivered exceptional F&B service for 1,000+ VVIP/VIP guests at Al Bayt Stadium, including the FIFA 2022 Opening Ceremony.• Headed 500 team members across 8 venues in Al Bayt Stadium to plan FOH and BOH with focus on infrastructure and equipment resulting in smooth service operations.• Designed and implemented all essential operational materials for venue's operational phase, including daily run sheets, delivery schedules, and operational plans covering staffing, policies, and procedures.• Directed operations team to focus on infrastructure and equipment, delivering fully functional catering space. عرض أقل

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  QFA

  Sept 2023 - now

  Catering Venue Manager

  The Asian Cup Qatar 2023