Aneil Pope, MBA

Experience

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  University of the West Indies, St. Augustine Campus

  Sept 2006 - Jul 2009

  Student Assistant

  Computer Lab Supervisor - Library Customer Service Representative - Admissions department Administrative Assistant - Graduation and Matriculation ceremony of the University.

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  The University of the West Indies, St. Augustine Campus.

  Sept 2006 - May 2009

  Student Assistant

  Starrs Computer Lab SupervisorCSR - Admissions Department & Examinations.Researcher, UWI Psychological Research Center.

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  Employers Consultative Association of Trinidad and Tobago

  Sept 2009 - Dec 2009

  Research Officer

  Researching ILO Conventions for application on Local Labour Industry.Industrial Relations advice and consulting.Media Release on current pertinent Events ( Budget Review and implications on Businesses, Industrial Relations Unrest)Research, Review and Author Publications on behalf of the Company.

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  Pan American Life Insurance Group of Trinidad & Tobago

  Jan 2010 - Oct 2014

  Professional Associate

  Successfully completed a graduate management training program formerly with AGICO locally and ALICO (AIG) globally. As a professional associate; I was privy to strategic projects that improved customer products and services that afforded me the opportunity to manage cross-functional teams within the company and regionally.Some of my projects covered the following areas:- Sales Agency- Regional Compliance - Anti Fraud Controls- Life Operations - Underwriting, Claims, Income Processing - Process Re-engineering, Process Mapping- Strategic Planning & Budgeting (2010/2011)- Property & Casualty Run-Off Operations (2012-2014) Show less

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  Media InSite

  Nov 2014 - Apr 2015

  Data Analyst

  As the Data Analyst, I was responsible for compiling and analyzing all client monthly, weekly, and ad hoc reports. • Compiling, analyzing, and presenting Industry Advertising data into valuable business tools or Competitive Analysis as requested.• Audits data for discrepancies and investigates variances when discovered within established protocols, standards, processes and procedures.• Customer Interface Officer – respond to all queries and requests from clients on needs or Ad Hoc reports.• Implementing operational improvements to the organization and the decision-making processes.• Compliance with regulations & laws as it pertains to the protection of sensitive client information and records.• Supports team development by performing any other duties as required. Show less

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  Nikita S Photography

  Mar 2015 - now

  Creative Designer

  Designer specializing in Birthdays, Maternity, Baby/Toddler photography and family portraits. Design and construct props, stage items for photoshoots.Interface with clients to deliver the most memorable and comfortable experience.

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  Guardian General Insurance Limited

  May 2015 - Sept 2016

  Business Support Analyst

  In my role as a Business Support Analyst, I worked closely with the AVP of Trinidad Insurance Operations to deliver on key strategic and operational projects that seek to drive business performance and increase customer satisfaction.Projects and solutions implemented:• Business Process Improvement and Process Mapping – Claims Department• Project Team Member (Business Unit Rep) for GGIL's Mobile App Development• Lead Development of Business Unit – Functions & Responsibilities, Performance & Evaluation and Controls & Reporting. – Claims Service Unit.• Conceptualize and Implement Tools & Reports/Controls to support Line Managers per Unit.• Leverage Claim Procedures for Compliance with the respective Central Bank Guidelines per Territory for all of the GGIL Group.• Lead the analysis of Job Content Questionnaires for all positions within the Claims Department.• Developed job descriptions for all positions under Trinidad Operations.• Created Operating Procedures for new processes and strategic initiatives. • Balance Scorecard Development for all positions under Trinidad Operations.• Developed Executive Reports – Budget Analysis, Operational Analysis, Dashboards etc.• Co – ordinator of Trinidad Operations Business Continuity Plan. • Conducted market research and data analysis studies for various projects• Project Analysis and Feasibility Studies; Cost, Implementation, and Controls.• Bi-Annual Claim Reviews – review/audit of claim files. Show less

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  Telecommunications Services of Trinidad & Tobago Limited (TSTT)

  Oct 2016 - Jul 2022

  Responsible for creating, leading, implementing, innovative, and solutions-driven learning & development solutions across all levels of staff at TSTT. I have a key responsibility to support the Management team of TSTT in achieving their strategic goals and objectives through skills gap analysis, training needs analysis, training solution design, and initiatives that continuously improve the management of the overall skills framework of the company.Current and past initiatives I have designed and implemented thus far:1) Steering committee project member on the implementation of Oracle Fusion HCM from PeopleSoft HR 9.0.2) Subject Matter Expert on the technical data migration and HR process implementation to Fusion HCM.3) Developed a Skills Gap Assessment per department to offer targeted training needs.4) Development of a Skills Framework for the Organization to inform capability needs of the company.5) Conducted a Skills Gap Analysis for the organization per department.6) Source-free industry-recognized training opportunities via live webinars and courses with certificates.7) Planning and coordinating the OJT Program every cycle. Show less Supporting the development and administering of solution-based initiatives that strategically align the Human Capital Resources of the company to achieve its strategic objectives. The main focus of the team is designing and institutionalizing improved & innovative operating systems, programs, lean processes & procedures. These initiatives are implemented with guidance from industry best practices to generate value for all our stakeholders.My main area of responsibility is managing and leading the company's Learning & Development Strategy.I have successfully designed and implemented the following initiatives:1) Developed the company's Learning & Development Framework. 2) Designed and implemented a Learning Hub for the company; a sort of repository for open source learning by functional areas.3) Procured and implemented a Learning Management System (LMS) for the company, which I currently administer.4) Developing and Managing a Skills Inventory for the Organization.5) Created a Skill Matrix per Department that pairs a Role to all the associated skills and competencies of the job.6) Managing the organization's Training Needs Assessment Process.7) Plan and execute company-wide training initiatives with various third-party vendors including Hauwei, GRAPPA & Incuss Services.8) Developed the business requirements to automate the L&D function of the company.9) Supply data and actively participate in assessing role criticality and workforce planning. Show less Financial Operations & Revenue Assurance Department:Responsible for the Accounts Payables and Bill Invoicing Production functions; ranging from supervision of invoice processing to approving reconciliations and passing of manual journals.- Expense management and managing our vendors and contractors.- Creditor rationalization based on the company's value chain.- Customer services by clearing any queries on customers bills and producing refund cheques.- System troubleshooting by analyzing and clearing of all system related errors on voucher processing. Show less Finance & Accounting Department:1) Leads the process of proactive analysis, design, implementation and the documentation of solutions for ongoing functional support. 2) Review and edit the reporting requirements, specifications, business processes and provide recommendations related to the proposed solution. 3) Engaged in user oriented testing and troubleshooting of major financial information systems, applications or modules.4) Business process re-engineering when there are system changes or implementation of new systems.5) Develop and Prepare Financial Reports and Data Analytics for specific business uses and recurring reporting requirements.6) Write/Edit Queries to generate requested data for use by business users. 7) Co-ordinates all Finance related Projects. Show less

  • Capability Manager

    Jan 2021 - Jul 2022

  • Design Thinking Analyst

    Jul 2019 - Jan 2021

  • Financial Analyst

    Dec 2018 - Jun 2019

  • Business Analyst

    Oct 2016 - Nov 2018
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  CIBC Caribbean

  Jul 2022 - now

  Business Process Analyst

  Responsible for assisting in the planning, development, and implementation of the organisation’s process strategy. This will enable the organisation to succeed in its goals of flawless delivery of projects and improvement in customer service through continuous improvements of operational delivery. I am required to initiate, lead and execute medium sized (Six Sigma Black / Green Belt level) process reengineering projects across the organisation’s functions and operations. These projects will include finding solutions to operational problems, reducing defects, improving customer satisfaction, reducing cost and improving cycle times of processes across the business.Projects:1) Designed process flows and developed procedural manuals for the Digital Transformation Strategy for Retail - 1XG Unsecured loans, 2 XG Auto Loans and Credit Cards.2) Developed a process to ensure the bank is compliant in its digital marketing campaigns.3) Assist the UX/UI Designers in developing the process and creating customer personas for digital products offered by the Bank.4) Designed a process to attract non-clients to conduct business with the bank,5) Re-engineered the Bank's Smart ABM's procedures as well as, solve problems by modifying or changing current processes.6) Designed the process for the Bank's KYC Update Campaign.7) Participate in sprint planning for the digital channels8) Requirements gathering conducted for each of the processes outlined above. Show less