LaShonda W.

Experience

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  Blue Cross NC

  Oct 2016 - Jun 2017

  Customer Service Professional

  • Promptly respond to general inquiries from members, staff, and clientele via email, phone, and fax.• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.• Make requested policy changes and submit information to the correct department for fulfillment requests• Counsel members on options for service and coverage. • Identify issues and provide resolutions to open ended claim, billing, eligibility, web support and enrollment questions.• Cross-trained and provided back-up for other areas within the customer service department. Show less

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  NThrive

  Sept 2017 - Feb 2018

  Customer Service Representative I

  • Answer incoming calls and make outbound calls to patients regarding billing and payments• Collect payments and reach monthly goals• Set up payment arrangements on accounts to prevent transfer to collections

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  Progressive Insurance

  Mar 2018 - Jan 2022

  Service Consultant Associate

  • Assist customers with inbound calls regarding making payments for premiums.• Promptly respond to general inquiries from members, staff, and clientele via email, phone, and fax.• Make requested policy changes and submit information to the correct department for fulfillment requests.• Counsel members on options for service and coverage. • Identify issues and provide resolutions to claims, billing, and web support questions.

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  CarMax

  Feb 2022 - Jan 2023

  Customer Experience Consultant I

  • Assist customers with setting up appointments • Continual customer knowledge base through internal training opportunities, external sources, and self-education.• Assist customers with self-progression to decrease time in store and increase customer's experience. • Promptly respond to general inquiries from customers and customers via email and phone. • Make requested policy changes and submit information to the correct department for fulfillment requests. • Identify issues and provide resolutions to payoffs, vehicle transfers, appraisals and etc. Show less

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  Amazon

  Nov 2022 - Jan 2024

  Amazon Flex Driver
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  Tesla

  Jun 2023 - May 2024

  Operations Advisor

  Demonstrate expertise in Tesla’s products and services and stay updated on EV trends and local incentives. Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments.