Experience

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  Mtn

  Apr 2001 - Jul 2001

  Sales consultant

  Roles and Responsibilities• Increase sales.• Grow monthly recurring revenue.• Achieve and exceed Monthly, Quarterly and Annual Targets. • Ensure an expanded product offering.• Ensure value-added products and services are delivered accordingly.• Ensure a good customer experience at-all-times via aligning the processes of the Business. • Assist with the resolution of billing issues and queries – internal interface.• Assist with the escalation and resolution of customer queries.• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements. Show less

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  Altech autopage cellular

  Aug 2001 - May 2012

  Account manager

  Roles and ResponsibilitiesBUSINESS OBJECTIVES• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded. Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel /regional managers.• Resolve escalated issues or escalates as appropriate.• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).• Prepare reports on account performance as required.Customer Service and Satisfaction• Build and maintain solid relationships with all stakeholders.• Provide advice on the best approach to reach the best results.Quality Control• Maintain quality standards that will enhance the customer experience and cost efficiency.• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards. Show less

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  Nashua mobile

  Jul 2012 - Nov 2014

  Account manager

  Roles and Responsibilities1. Revenue Growth• Increase solutions sales within the allocated customer base – Mobile & Data line solutions.• Grow own Account Bases monthly recurring revenue • Achieve and exceed Monthly, Quarterly and Annual Targets. • Ensure forecast is maintained correctly and accurately. • Ensure healthy margins are maintained within the allocated base and their customers. 2. Increase Market Share • Ensure an expanded product offering via alignment with Strategic Partners. • Ensure value-added products and services are delivered into the allocated base • Take business away from our competitors and reduce churn - keep CHURN below 2%• Ensure an aggressive acquisition strategy that is aligned with the objectives of the business. 3. Customer Service • Ensure a good customer experience at-all-times via aligning the processes of Partners to those of the Business. • Assist with the resolution of billing issues and queries – internal interface.• Assist with the escalation and resolution of customer call centre tickets 4. Commercial Responsibility • Work with Line Manager to ensure that the Industrial & Logistics structure is commercially feasible & our strategy is ahead of that of our competitors. • Ensure Alignment with partners who add value through complimentary product sets. • Ensure that the Industrial & Logistics Partners Interests are represented and aligned to the objectives of the business. • Ensure that adequate training materials and curriculum are available for the up-skilling of Industrial & Logistics partners and their sales teams. 5. Accountability• Implement strategic Account Plans that highlight weaknesses and gaps and ensure that measures are proposed to address these by way of business cases and engagement models. • Ensure clear understanding of the Strategy and Objectives of the Business and that the vision, mission statement and value proposition are clearly represented. Show less

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  Vodacom

  Jun 2015 - Apr 2019

  Roles and Responsibilities• Responsible for managing strategic accounts and delivering profitable, long term business from those accounts• Ensure delivery of annual revenue targets through delivery of full product mix• Create strong C level long-term relationships using a high and wide approach to contact strategy.• Understand the customer’s decision-making process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.• Management of virtual team that works within strategic accounts and/portfolio. These include, without limitations, administrators and service teams.• Develop & implement Vodafone way of selling roadmaps for all opportunities where applicable.• Analyse customer data and ensure best practice from Sales Academy learning’s are used in order to build accurate commercial offer.• Effectively manage numerous internal and external deadlines in order to respond to large RFPs for single and multi-country deals.• Introduce innovations and concepts to key decision makers within the customer. Understand through engagement at the right business level the customer’s strategic and operational issues.• Sales Planning & Business DevelopmentAchievements: Winner: Best Performing Account Manager 2016/2017 Show less ⦁ Responsible for managing strategic accounts and delivering profitable, long term business from those accounts⦁ Ensure delivery of annual revenue targets through delivery of full product mix⦁ Create strong C level long-term relationships using a high and wide approach to contact strategy.⦁ Understand the customer’s decision-making process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.⦁ Management of virtual team that works within strategic accounts and/portfolio. These include, without limitations, administrators and service teams.⦁ Develop & implement Vodafone way of selling roadmaps for all opportunities where applicable.⦁ Analyse customer data and ensure best practice from Sales Academy learning’s are used in order to build accurate commercial offer.⦁ Effectively manage numerous internal and external deadlines in order to respond to large RFPs for single and multi-country deals.⦁ Introduce innovations and concepts to key decision makers within the customer. Understand through engagement at the right business level the customer’s strategic and operational issues.⦁ Sales Planning & Business DevelopmentAccount Manager - Vodafone Global Enterprise⦁ Grow revenue by cross-selling and upselling mobile and fixed solutions as per customer's needs analysis.⦁ Develop and maintain trusted advisor relationship with key stakeholders.⦁ Track own perfomance against sales and customer experience targets, aiming to over-achieve and modifying approach when necessary.⦁ Generate new business through different methods of communication.⦁ As a primary contact, maintain high levels of customer satisfaction.Achievement:⦁ Awarded best perfoming Account Manager for 2016/2017 financial year Show less

  • Account Manager - Mining & Manufacturing

    Aug 2017 - Apr 2019

  • Account Manager - Vodafone Global Enterprise

    Jun 2015 - Jul 2017
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  Webafrica

  Jun 2019 - Jul 2021

  Sales professional

  • Acquiring leads and generating sales for FTTX• Seeking opportunities for new business development• Achieving allocated sales targets• Creating reports to management• Maintaining relationships with clients and stakeholders• Analysing client feedback and satisfaction levels• Offer customized solutions, identify sales opportunities, and provide service• Grow and maintain potential prospects by actively cold calling and attending networking events

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  Mtn south africa

  Aug 2021 - now

  Account manager - hunter

  • Grow and maintain potential prospects by actively cold calling and attending networking events• Strategic engagement with potential customers in order to understand their needs and pain points in order to align them with MTN's ICT and Mobile product value proposition.• Building relationships with clients based on trust and respect.• Collaborating with internal departments to facilitate client need fulfillment.• Maintaining updated knowledge of company products and services.• Achieve monthly, quarterly, and annual sales targets• Resolving complaints and preventing additional issues by improving processes.• Identifying industry trends.• Acting as a client trusted advisor with a focus on improving the buyer experience. Show less