Experience

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  Gsk

  Jan 2012 - Oct 2017

  • Design, implement and optimise the new End2End Global Supply Chain Model for GlaxoSmithKline from raw materials procurement to finished goods (Raw Materials Planning, Production Scheduling, Inventory management, Capacity allocation, Logistics etc.);• Project tracking and governance for global deployment project (Europe - 2016, Latin America, Middle East, Africa, Asia, Australia - 2017);• Assess current operating model in GSK sites through GEMBA and build the new end to end supply chain model implementation plan; execution in close collaboration with key stakeholders; • Communicate regular progress to the supply chain leadership team;• Stakeholder Management & Change Management. Show less • Manage Nutritional & Digestive Health Category in EMEA Region (340 SKUs);• Lead, coach and develop a team of 5 supply chain planners;• Single point of contact for 17 suppliers, both internal and external (CMOs);• Develop an optimal, achievable supply plan for product category, aligned to the manufacturing resource, for the full planning horizon;• Validate net requirements for all 17 sites with Category Managers and escalated any issues/deviations to the Global Planning Lead;• Lead the Supply Review Meeting (SRM) as part of the Core Commercial Cycle (CCC) as the chair for Oral Care category;• Category Lead on GSK-Novartis Joint Venture Artwork Changes Project (European level);• Inventory Management Lead for GSK warehouses in Europe, Middle East and Africa. Show less • Managing Cold&Flu/Pain Category in EMEA region (200 SKUs);• Maintain accurate supply planning parameters in the ERP system (SAP & Manugistics) in line with the inventory and service policies; • Evaluate supply planning performance and trends for category SKU subset and investigate the root cause of issues of KPIs deviations and recommends actions to prevent reoccurrence; • Manage internal integrated Sites (Alcala & Dungarvan)/ External sites (Perrigo and Omega DE) / and International Site (Cape Town SA);• Designing a standard Way of Working (WOW) for the European Supply Planning HUB (“Drumbeat Project”) including ERP system management best practice (SAP APO & Manugistics). Show less

  • Global Supply Chain Project Manager

    Sept 2016 - Oct 2017

  • Global Supply Chain Academy Learning Facilitator

    Sept 2015 - Oct 2017

  • EMEA Supply Chain Manager - Oral Care Category

    Jun 2015 - Sept 2016

  • EMEA Senior Supply Chain Planner - Wellness Category

    Mar 2014 - Jun 2015

  • Supply & Demand Planner - Romania & Moldova

    Dec 2012 - Mar 2014

  • Customer Service & Logistics Coordinator -Romania & Moldova

    Jan 2012 - Dec 2012
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  Uber

  Nov 2017 - Aug 2020

  • Design, implement and optimise support footprint and channel for onboarding activities for CEE countries (i.e. documents review, activations, proactive calling, onboarding/support chat etc.);• Implement and optimise on-boarding and conversion experiments (Statistical A/B Testing);• Focus on churn reduction and high value riders & drivers retention;• Own customer support channels experience performance; • Operationalize documents compliance across all CEE countries; assure that all requirements are implemented and optimise the processes;• Lead the licensing projects for Romania and Poland (getting all drivers licensed according to the new ridesharing law adopted in each country);• Develop and launch the C2B (Call to Book) project for CEE region, enabling people without smartphones or internet connection to request Uber rides;• Launch new initiatives (Phone support, chat, virtual/remote on-boarding);• Develop onboarding activities specific to fleet and connectors models in CEE;• Write and run SQL queries to build weekly metrics review, highlighting profitability KPIs. Show less • Hire, train and lead a team of 31 members (27 Agents, 3 Supervisors & 1 Operations Manager) across 5 countries (Czech Republic, Slovakia, Romania, Estonia and Lithuania); team performance assessment;• Be responsible for the success metrics for profitability, operational efficiency and customer satisfaction scores for support centers in CEE region;• Design, implement and monitor performance of all processes within the support HUB;• Act as liaison between local Community Operations teams and Partner Operations teams to quickly escalate issues and share relevant updates;• Work as central point of contact between the central support hub and the local teams in Central & Eastern Europe to identify, share and implement best practices across the region; • Provide dedicated account management to fleet partners and work to scale the program further;• Lead compliance projects in Romania & Czech Republic. Show less

  • Regional Customer Strategy & Operations Manager - CEE (Central & Eastern Europe)

    Jul 2018 - Aug 2020

  • Regional Operations Manager - Czech Rep., Slovakia, Romania & Baltics

    Nov 2017 - Jul 2018
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  Bat

  Aug 2020 - now

  Global internal audit manager

  • Identifying significant risks in processes, projects, services, and business applications.• Performing appropriate audit tests over the controls identified for testing.• Assessing the design, effectiveness, and efficiency of internal controls over risks.• Management Action Plans for control issues fully address the root cause of the issues.• Working together with the audit team to develop the annual Internal Audit and SOX testing plans.• Providing recommendations to improve the quality of the overall risk management and internal control practices.• Ensuring all audit work is fully documented within the Audit Management System in line with IIA Standards and the BAT Business Audit Methodology.• Providing data analytics using automated analytics tools.• Line management responsibility for Senior Auditors and Audit Project Team management responsibility for individual assignments. This includes timely and clear feedback on their performance and development needs.• Working together with the Business Optimisation Center and Business Controls Team to ensure continuous process improvements. Show less