Carolin Robinson

Experience

• 

  Bank of Montreal

  Sept 1982 - Jan 1996

  Oversee the daily operations of branch.-Ensure all security protocols are adhered to.-Prepare cash parcels.-Monitor dormant and inactive accounts.-Monitor all teller activities for security and cash limit holdings.

  • Assistant Manager

    Sept 1983 - Jan 1996

  • Assistant Branch Manager

    Sept 1982 - Jan 1996
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  Stream International

  Jul 2002 - Jul 2004

  Technical Service Representative

  Provide excellent customer service to clients through phone support to repair desktop and notebook computers.-The ability to deal with demanding customers with patience while being aware of the need to move the interaction to closure in a timely manner due to volume waiting to be responded to.-Working knowledge of all Windows operating systems.-Possess a wide range of knowledge regarding hardware for desktop and notebook computers.

• 

  Caisse Horizon Credit Union

  Jul 2004 - Nov 2007

  Support Manager of Operations in the day to day operations of a multi-branch credit union.-Provide ongoing supervision of all operational staff.-Assist in the development of operating policies and procedures.-Direct supervisor for all Office Supervisors.-Ensure compliance with all legislation regulations, bylaws, policies and procedures.-Provide direction and leadership to the Office Supervisors and MSRs.-Resolve complex operation and administrative problems for member concerns referred by branch staff members. Show less

  • Member Service Manager

    Jul 2006 - Nov 2007

  • Office Supervisor

    Jul 2004 - Jul 2006
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  Caisse Horizon Credit Union, Peace River, AB

  Nov 2007 - Oct 2008

  Human Resource Manager

  Attract, develop and retain employees through planning, developing and implementing HR policy and programs.-Provide strategic leadership and advice on HR related matters.-Ensured the credit union HR policies and procedures meets all regulatory requirements.-Administered HR functions including recruiting, salary administration, compensation, benefits, performance management, employee relations, and statutory compliance.-Developed and implemented training programs enabling staff to meet/exceed expected performance levels. Show less

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  Caisse Horizon Credit Union Ltd

  Oct 2008 - Jan 2012

  Banking System Manager

  My current position of Banking System Manager has allowed me the opportunity to Project Manage our recent conversion to a new banking system. I have worked through this process in all aspects, beginning with the business plan recommendations, data verification, user acceptance testing, developing and supervising the conversion team. I continue to supervise all areas of the banking system. I also supervise the Deposit Administration Department which provides support to all branches as well as regulatory requirements for daily policy and procedures. SpecialtiesProject Management, Team Leadership, Show less

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  Caisse Horizon Credit Union, Peace River, AB

  Jan 2012 - Mar 2015

  -Ensure all policies, procedures and regulations are adhered to. -Provide technical direction to all branches.-Coach, mentor and support all members of the organization.-Supervise Branch Managers and Deposit Admin team.-Provide support, direction, training, coaching and problem solving to team members.-Perform duties of Chief People Officer in their absence.

  • Chief Operations Officer

    Jan 2012 - Mar 2015

  • Chief Operations Officer

    Jan 2012 - Mar 2015
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  Vision Credit Union

  Feb 2015 - now

  • Manager of Risk

    Apr 2016 - now

  • Admin North Manager/Project Coordinator

    Feb 2015 - Apr 2016