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Swati Srivastava

Swati Srivastava

Operations Executive

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location of Swati SrivastavaGurgaon, Haryana, India

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  • Timeline

  • About me

    Data Scientist at American Express

  • Education

    • RAJASTHAN UNIVERSITY

      2004 - 2006
      Master of Business Administration (MBA) Finance and Marketing

    • Kamla Nehru College, Jai Narayan Vyas University

      2001 - 2004
      Bachelor of Commerce - BCom Business/Commerce, General

    • Great Lakes Institute of Management

      2020 - 2021
      Post Graduate Program- Data Science and Engineering Data Science

  • Experience

    • ICICI Prudential AMC Ltd

      Aug 2006 - Apr 2009
      Operations Executive

       Managed Operations for Jodhpur Cluster and its territory locations- Pali, Balotra, Jaisalmer, Sirohi, Nagaur and Barmer. Handled 8 New Fund Offers (NFO)- Equity & Derivatives, Fusion Fund Series II, Indo Asia Equity Fund, Fusion Fund Series III, Real Estate Debt Securities Fund, Focused Equity Fund, Banking and Financial Services Fund, SMART Fund. Providing training to interns regarding operational & regulatory aspects.

    • RAGA

      Apr 2012 - Jul 2013
      Operations Manager

      Study and anticipate consumer preferences and work in liaison with marketing team at Philippines Store about product selection. Responsible in evaluating suppliers on the basis of price, quality, service support, availability, reliability, and selection.

    • American Express

      Aug 2013 - now

       Disputes Role: -Assists in capturing different trends in disputes process that would impact in improving various metrics and thereby achieving higher levels of KPIs. -Managed project for Demand reduction of disputes related to incorrect merchant name on card( Bad demand). -Managed project for reduction in CTR leading to faster complaint resolution in ATM portfolio. -Worked on migration of Domestic Consumer/Corporate ATM portfolio. -Does risk analysis for disputes breaching regulatory timelines. -Instrumental in successful alignment of 2 corporate relations- ICICI merchant services (FDC), SBI as operations. -Trains new hires in team. -Mentors team members in different portfolios. -SME for ATM portfolio, merchant relationships( ICICI, SBI). -Demonstrated skills in managing projects for addressing service delivery gaps and process improvement. Project Role: PMO Team- Strategic Planning & Investment Effectiveness: - Manage the development of performance status / dashboards that encompass key financial metrics to be reviewed with senior stakeholders. -Variance analysis. -Advice and support PMO with regard to financial analysis and planning with strategy to improve PMO business performance. -Consult with managers to ensure that financial adjustments are made in accordance with program changes. Show less

      • Lead Analyst

        Dec 2013 - now

      • MIS Analyst

        Aug 2013 - Nov 2013

  • Licenses & Certifications

    • Data Engineering with Relational and Non-Relational Databases

      The Association of Data Scientists
      Oct 2021

    • Assessing and Improving Strategic Plans

      LinkedIn
      Jul 2018
      View certificate certificate

    • LinkedIn Learning Highlights: Business Strategy and Analysis

      LinkedIn
      Jul 2018
      View certificate certificate

    • Data Science with SAS

      Simplilearn Alumni