Jessica Nelson, CSM

Experience

• 

  Arby's Restaurant Group, Inc.

  Jan 2000 - Jan 2004

  Shift Manager
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  Marketplace Apartments

  Jan 2003 - Jan 2004

  Leasing Agent
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  CT Services

  Jan 2004 - Jan 2004

  Office Coordinator
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  Market Transport, Ltd.

  Nov 2004 - Dec 2014

  Claims Analyst

  Investigate and manage cargo claims. Review all contracts, Transportation Agreements, Brokerage Agreements, Trailer Interchange, Boiler Point Agreements, RFP's/RFQ'sMonthly reporting for claims and recoveries. Claims training to all new incoming drivers. Assist in driver recruiting, by processing drivers applications.Assisted in managing drivers logs.

• 

  UTi Worldwide

  Dec 2014 - Oct 2016

  Subrogation Specialist

  Subrogate claims against carriers, third parties. Recovered 207K for 2015Manage inventory of cargo claims. Manage and coordinate All Risk Cargo Claims with Global Insurers. Created training modules for global training.

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  DSV - Global Transport and Logistics

  Jan 2016 - Jul 2019

  • Texas Insurance Claims Adjuster License• Insurance Policy Coverage Knowledge• Data Management• Office Administration• Global Staff Webinar Training • Process Implementation• Microsoft Windows ProficientManage contract database - Updating database with new agreements recieved. Review Contracts- Review contractual agreementsManage Cargo Claims - investigating, process payment and or declination of claims. Manage claims returns - Contact vendors upon refusals. Create bills of lading for returns. Schedule pick up appointments.Invoicing Clients - Invoice clients based on accessorial charges.Subrogating claims - Subrogate claims to third parties, manage collection of funds.Writing process and procedures - write process and procedures for cargo claims department Driver training - Presentation to new hire drivers for cargo claims and FSMA.Carrier set - Ensure compliance with insurance, contract. Complete system set up. Show less

  • Claims Manager

    Jun 2018 - Jul 2019

  • Senior Contract & Safety Analyst

    Jan 2016 - May 2018
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  Wilson Logistics

  Aug 2019 - Jan 2022

  Claims Administrator
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  Ashley Pacific Northwest

  Dec 2021 - Jan 2023

  Safety and claims

  Manage cargo and workers compensation claims providing efficiency in managing claims. Created Claims Process & Procedures manual for claims process and training. Work closely with insurance companies providing resolution for clients claims. Manage onboarding process for new hire drivers.• Insurance Policy Coverage Knowledge• Data Management• Webinar Training • Process Implementation• Microsoft Windows Proficient• Onboarding process for new hires

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  Peninsula Truck Lines, Inc.

  Jan 2023 - now

  Worker Compensation and Compliance Manager