László Bosnyák

Experience

• 

  Nokia

  Jul 2000 - now

  I am leading a team of 8-10 telecommunications engineers who are experts in telecommunications integration, validation, operations and maintenance, mastering 4G and 5G core networks on top of containerized platforms.The team started as a customer support team of the Core Engineered Systems unit in May 2022 (I was there to ramp-up the team - our main focus is to support customer teams within the CES scope to mitigate and solve customer issues as soon and as effectively as possible.), but now we are focusing on a dedicated mission to build and maintain a customer like network environment, where we integrating a whole 5G and IMS core network, offering continuous traffic and validating the new SW releases of the CNF's of the complete Nokia Core network portfolio before those are reaching real customers. Show less In this position I had the following roles and responsibilities:Customer Support Team LeadI am leading the Budapest team of Customer Support organization. This is a team of 14 contributors, consists of mainly technical experts (telecom engineers) and Technical Project Managers (TPM). Technical experts are bridging between the services teams and R&D by doing L4 case handling, supporting customer projects during introduction of new SW releases and/or features to the field or supporting troubleshooting in case of critical customer escalations. TPM is a management role, customer support representative of the allocated customers, who is responsible for pro-active screening of the assigned customers' issues, owner of the customer escalations and leading task force in case of crisis situations.As a team leader I am reposinsible for the allocation, performance and competence development of my team members.Global Product Support Lead for SBC, NTAS, SMSF and NEF productsResponsible for SBC, NTAS, SMSF and NEF products in Customer Support (global role). Main tasks: - Managing escalations and crisis sitautions - Providing clear priorities for the organization (Customer Support and R&D) - Representing the products in scope inside CS organization. - Single point of contact and counterpart for other organisations (Services and respective R&D units) - Provide technical experts for customer projects and for crisis and escalation management. Regional Support Lead for EMEA regionMain driver in the region (Europe, Middle-East and Africa) to provide technical experts and Technical project managers for customer projects and crisis and customer escalation situations. Show less Contributed to Technical Support organisation for mobile core networks products and solutions in several roles simultaneously in this position: - as a PMO (project management office) lead for Europe, Africa and Middle East regions, I was the single point of contact for project support requests for these regions. I was analysing the incoming requests from customer teams and find and allocate available resources for those. I was following up all the ongoing projects in my region. - as a project manager, I was managing trial and pilot projects for the products in our product portfolio (MSS, MGW, TAS, etc.). I was working close with program and product management, as well as customer teams. - I was acting as MSS product owner inside Technical Support. I am following the product development, contributing to quality assurance and improvements, managing escalations towards R&D and other management boards. Show less I am working in product management of mobile core networks development.As a SW product manager, I am responsible of a specific software area from business point of view. I am following up competitors and trends in the industry and driving the SW business model for mobile networks development.I am the business owner of new developments of my area. My tasks include evaluation of new requests from business point of view, creating and verifing business cases, preparations for business decisions, creating value based argumentations, draft sales materials, pricing proposals and productization of new SW items. I am following up the ongoing developments and making the priorization when needed. I am in daily contact with marketing and sales, program and project management and R&D. Show less As a specification engineer, I have been writing software specifications used by software developers, verification engineers and documentation people in the later phases of SW development.Product proposal onwer and interface responsible tasks were also part of my job. As a product propsal onwer, I was responsible of technical assessments of new product proposals (both internal and external ones): decomposition of the problem, checking the feasibility, identifiing the affected areas/teams, gathering effort estimations and proposal to the decision board.As an interface responsible, I was the main contact point towards counterpart products, I was keeping contact with their representatives, I was notified them the changes in our interface, I created interface specification documents (per release and per interface) and kept them up-to-date. Show less

  • Team Lead

    May 2022 - now

  • Customer Support Team Lead, Regional Lead for EMEA

    Jul 2018 - Apr 2022

  • Technical Support Project Manager

    Mar 2015 - Jun 2018

  • SW Product Manager

    Oct 2007 - Mar 2015

  • System Specification Engineer

    Jul 2000 - Sept 2007