Suzanne Moore

Experience

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  Hyatt Hotels Corporation

  Oct 1990 - Apr 2002

  Various Food & Beverage Manager Roles up to Assistant F&B Director
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  Loews Hotels & Co

  Apr 2002 - Aug 2004

  Conference Services Manager
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  Omni Hotels & Resorts

  Aug 2004 - Aug 2011

  ►Promoted to develop Southeast market to include Georgia, Gulf States and Texas►Established strong key account relations including American Heart Association, The Home Depot, MedAssets, Healthcare Business Media and McKesson►Actively participated in and coordinated group familiarization trips, driving revenues and retention►Gained Florida as territory in January 2007 to significantly develop state association business►Reduced market in 2010 to concentrate on Florida and Georgia association and corporate business with HelmsBriscoe as a key account; exceeding annual goals, even in poor economic climates. Show less ►Recruited to open a 720 room resort with a 70,000+ square foot conference center►Created departmental SOPs and assisted Director of Conference Services manage daily operations►Supported monthly forecasting and planning, focusing on optimum quality and profitability►Directly worked with 5 Conference Services Managers to progress their development and growth►Collaborated with Sales to build a creative, productive and cohesive working environment►Assisted with on-site inspections to help close business and generate additional revenue streams►Clients included high profile groups such as Omni’s GMs Conference, Roche and Sanofi-Aventis►Exceeded customer expectations with a high return rate, rated #1 in meeting planner satisfaction Show less

  • Senior Sales Manager

    Apr 2006 - Aug 2011

  • Assistant Director of Catering & Conference Services

    Aug 2004 - Apr 2006
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  Waldorf Astoria Hotels & Resorts

  Aug 2011 - Dec 2011

  Senior Sales Manager

  ►Recruited to secure southeast corporate and insurance group business for a 1,500 room complex with over 150,000 sq ft of meeting space►Worked closely with National Sales team to develop key accounts including Chick-fil-A and GE Energy

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  Omni Hotels & Resorts

  Jan 2012 - Oct 2018

  Senior Sales Manager

  ►Recruited back to develop Northeast US Market including NYC, New England & Canada with a vertical in Insurance / Financial►Establishing strong key account relations including Morgan Stanley, IQPC, Bank of America, Prudential►Actively participated in and coordinated group familiarization trips to boost revenue opportunitiesKey achievements✔Generated 2800 TRNs bookings worth $825,000 dating up until Dec 2019 from one sales call ✔Secured the largest revenue prospecting group uncovered at an Omni Customer event in Sept 2015✔Mentored a sales leader in development during 2013, which led to their progression to sales manager ✔Introduced Insurance/Financial verticals for the first time; securing 10,000+ vs 3,000 room nights (YOY)✔Mentored 2 group managers covering a threshold of 10 - 75 peak rooms✔Top revenue generator for the hotel for 3 consecutive years, achieving President’s Circle in 2014 for significantly exceeding annual goals. Show less

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  Wyndham Grand Orlando Resort Bonnet Creek

  Oct 2018 - now

  ►Oversee all aspects of Sales, Marketing and Catering; consisting of 6 group sellers, 1 catering manager, 2 CSMs, 4 sales/ CS support and marketing manager (eliminated due to COVID March 2020).►Adjusted and pivoted to COVID environment in March 2020; reduced staffing to 2 sellers, 1 catering manager and 1 sales support (team in place into 2021), assisted with marketing new COVID protocols, managed cancelations/ moves, focused on marketing leisure business with Staycation offers, partnered with social media influencers & ensured online presence is up to date.►Manage forecasting & budgets; created 2021 business plan.►Equipped team with virtual tools (Zoom) to be in front of customers, attend virtual events & hotel created customer events.►Ensure full delivery of all sales and marketing initiatives to achieve budget of $9.779M (65,355 RNs) in top line rooms revenue including $1.820M (10,800 GRNs) in Group Sales while managing P&L operating expenses.►Provide cross-functional management between departments; oversee major pricing decisions and perform financial evaluations of company’s objectives and results in collaboration with General Manager/Director of Revenue Management.►Partner with Corporate on sales initiatives, ensure promotions are supported and uploaded.Key achievements►Secured NBA Restart for June 23 – August 17, 2020 representing 1,768 GRNs valued $210K room revenue & $14K F&B along with securing NBA F&F Buyout August 18 – September 4, 2020 representing GRNs valued at $576K room revenue and $113K F&B►Secured social media influencers to stay at hotel during re-opening timeframe (June – July) to post on COVID protocols (hotel was closed April – May 2020)►Hosted Meetings Live customer event with 40 customers at hotel November 2020►Created Group and Leisure COU video November 2020►Created COU Health and Safety Protocols►Created virtual Zoom Grand Get Together Lunch and Learn to be in front of our customers Show less ►Oversaw Group Sales Team of 5 sellers and sales support team of 4 working in partnership with the DOSM►Responsibilities include managing team’s production, conducting daily DBR, solicitation and development of new accounts, travel budget / initiatives, training and support.►Work with DOSM on monthly forecasting along with daily support needs.►Established and cultivated critical relationships with key clients, third parties, hotel partners and suppliers►In charge of overseeing Group’s team booking goal of $9.172M for 2019 with an individual goal of $1.798M handling the Northeast Market.►Responsible for managing and tracking each seller’s business development.Key achievements►Exceeded both team and individual goals at $9.875M representing 108% and $1.957M representing 109% respectively in 2019. ►Produced highest crossover number for 2020 at 36,000 GRNs; goal of 32,000 GRNs►Successfully added top producing sellers to the team Show less

  • Director of Sales & Marketing

    Apr 2021 - now

  • Director of Sales

    Dec 2019 - Apr 2021

  • Director Of Group Sales

    Oct 2018 - Dec 2019