Vadik Kouznetsov

Experience

• 

  MTS Allstream / AT&T Canada

  Feb 2004 - Oct 2004

  Systems Engineer

  Built proof-of-concept networks and conducted testing of new features, protocols and equipment for a Nation-wide Service Provider core network. Created technical documentation including MOPs and diagrams based on test results and communicated findings to Engineering teams to drive network changes and upgrades. Established contact, relationships and BGP Peering with Internet Exchange Points across Canada and the United States. Obtained Cisco CCNA certification.

• 

  Quiettouch (now Cogeco)

  Oct 2004 - Jul 2007

  Network Engineer

  Participated in the design, implementation and support of a redundant, scalable Service Provider network using Cisco 7500-series routers and 6500-series switches. Acted as second-level support for managed network and security services, which included incident resolution, change planning and implementation as well as upgrades and proactive maintenance. Obtained Cisco CCNP and ITIL Foundation v2 certifications.

• 

  EHealth Ontario

  Aug 2007 - May 2014

  Acted as a Firewall/VPN SME and as the highest tier of Network Operations support, implemented new data center builds and migrations, performed troubleshooting and resolved complex network issues.Performed team lead/supervisor duties - queue management, escalation response, resource management within a team of twelve technical specialists. Conducted job interviews, delivered training, updated support documentation and created new processes. Obtained ITIL Foundation v3 certification and started working towards ITIL Expert level by completing the Operational Support and Analysis qualification. Show less

  • Datacenter Network - Firewall, Tier 3

    Sept 2012 - May 2014

  • Datacenter Network Support, Tier 2

    Apr 2011 - Sept 2012

  • Wide Area Network Support, Tier 2

    Apr 2010 - Apr 2011

  • Technical Analyst

    Aug 2007 - Apr 2010
• 

  Ontario Health | Santé Ontario

  May 2014 - now

  Service Manager

  Managed the delivery of IT services while acting as a trusted partner between the client and operational teams. Ensured efficient service performance within SLAs and initiated actions to improve service levels. Communicated across organizational boundaries, from service desk and engineering to senior management and project delivery teams to coordinate successful delivery of services. Sponsored service review meetings and provided detailed reports of service metrics and KPIs.