Wale Ehinmidu, MBA

Experience

• 

  Phemstar Productions

  Jan 2010 - Aug 2015

  Sales Development Representative

  • Utilized CRM system to track customer interactions, analyze trends, and generate reports.• Met and exceeded monthly sales targets.• Prospected potential customers through cold calling, emailing, and social media outreach.• Developed product knowledge and understanding of competitive landscape to effectively identify customer needs.• Developed key understanding of pipeline and target objectives to execute sales opportunities.• Implemented creative strategies to overcome objections and secure new business deals.• Personalized conversation with prospects to earn trust and attention.• Negotiated pricing contracts with clients while ensuring profitability objectives were met.• Stayed up-to-date on changes in technology and industry developments related to our solutions offerings. • Attended networking events and conferences to promote company services and products. Show less

• 

  All City Groups

  Sept 2015 - Feb 2024

  Account Executive Project Manager

  • Managed 50+ B2B accounts, leading the implementation of SaaS solutions for clients in diverse industries.• Spearheaded on-boarding and training sessions for new clients, ensuring seamless software adoption and integration.•Analyzed customer needs to develop tailored solutions that met specific business requirements, leading to successful up-sell and account expansion opportunities.• Provided strategic input to the product team based on client feedback, resulting in improved features and functionality.• Developed account management processes to improve customer retention and overall client health scores.• Leveraged CRM systems like Salesforce to track interactions, monitor customer health, and generate reports for key stakeholders.• Spearheaded operational process improvements using data analysis to identify inefficiencies and optimize SaaS solution deployments. • Led value chain assessments, identifying and eliminating bottlenecks to enhance operational performance for clients across diverse industries.• Provided system optimization solutions for platforms like Salesforce, facilitating increased productivity and better client outcomes.• Collaborated with vendors and internal teams to implement scalable solutions for system upgrades and process automations.• Developed standard operating procedures (SOPs) that improved customer retention rates and operational compliance. Show less

• 

  Sunrun

  Feb 2023 - Jul 2023

  Account Manager | Consultant (Contract)

  • Successfully managed account transitions during organizational restructurings, ensuring continuity of service and customer satisfaction.• Identified and implemented process improvements that led to increased customer retention and revenue growth.• Utilized CRM software to manage leads, forecast sales, and track customer engagement across varioustouchpoints.• Led operational initiatives to streamline account management processes, increasing retention and ensuring compliance with industry standards.• Utilized data to forecast sales, track client engagement, and monitor operational performance metrics. Show less

• 

  AT&T

  Aug 2023 - Dec 2023

  Account Executive

  • Spearheaded the account expansion strategy by identifying cross-sell opportunities, resulting in a 10% increase in account growth.• Utilized Salesforce CRM to track account health, manage renewals, and forecast future opportunities.• Worked closely with internal teams to provide customer feedback and identify potential areas for product improvement.• Managed the deployment of data-driven process improvements across B2B accounts, focusing on identifying inefficiencies and implementing scalable solutions.• Utilized Salesforce CRM to track KPIs, report performance metrics, and implement system improvements. Show less

• 

  Wyndham Destinations

  Feb 2024 - now

  Customer Success Specialist

  • Managed a portfolio of customer accounts, providing tailored solutions to ensure product adoption andsatisfaction.• Conducted virtual and in-person training sessions for customers, highlighting software features and gathering feedback for improvements.• Increased account profitability by identifying cross-sell opportunities and delivering up-sell strategies.•Led proactive customer outreach initiatives to address potential risks and maintain high satisfaction and NPS scores.• Collaborated with product and engineering teams to relay customer feedback, influencing product development and roadmap priorities.• Ensured accurate and up-to-date records of all account activities in Salesforce CRM.Led data-driven initiatives to optimize customer on-boarding processes, increasing operational efficiency and enhancing the customer experience.•Utilized data analysis to identify areas for improvement in the CRM system, resulting in streamlined workflows and increased customer satisfaction.•Collaborated with cross-functional teams, including product and engineering, to ensure the successful implementation of feedback and feature enhancements.•Managed customer account data, implementing processes that led to a 15% improvement in account growth and retention.•Monitored KPIs for customer engagement, identifying and resolving potential issues before they impacted overall performance. Show less