Omar Bouchaar

Experience

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  JW Marriott

  Nov 2000 - Dec 2002

  Housekeeping Manager
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  Trump International Hotel and Tower, NYC

  Jan 2003 - Dec 2003

  Assistant Director of Housekeeping

  As Assistant Director of Housekeeping, I was responsible for developing and implementing procedures and control systems for maintaining hygiene and quality standards. I oversaw the workflow management including capacity planning and hiring support while training and delegating centre staff in order to meet deadlines and service levels. I also ensured courteous and prompt services to guests for increasing guest satisfaction while evaluating the feedback for further changes/ improvisations

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  IHG - InterContinental Hotels Group

  Jan 2004 - Jun 2008

  Executive Housekeeper/Project Manager

  During my tenure with this organization, I was effectively involved in planning and implementing short and long-range departmental goals, objectives, policies, and operating procedures while analyzing changing market conditions. I managed the financial aspects including budget, stock and P&L while driving the hotels reservations up selling program and taking corrective actions to rectify hotel or staff shortcomings.Additionally, I introduced a service culture in the team for ensuring quality in client communication by evaluating the skills of each individual and developing a matrix to identify shortfalls. I conducted analysis and utilized findings for designing customized strategies to enhance customer services. Show less

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  Wyndham Garden Hotel Times Square South

  Jun 2008 - Dec 2011

  Director of Rooms/Director of Housekeeping

  During this time, I was responsible for effective management of operations to assure optimum performance and continual improvement in guest service, employee performance, hotel appearance and profit. I supervised and managed all aspects of financial management, financial reports and analysis with the ability to spot issues and opportunities before others. I ensured highest standards of guest services through effective supervision of the guest service functions.

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  Wyndham Worldwide

  Jan 2009 - Jun 2014

  Task Force: Interim GM/Director Operations Analyst

  In recognition for outstanding performance, I was selected for Task Force as Director of Rooms Analyst in 2009. I took this opportunity to deliver my best by pre-opening the hotel and developing the budget for all OS&E, F&B and purchase departments while taking ownership of forecasting and monthly P&L submission. I also represented the hotel in market place and established healthy business relationships with key accounts. Furthermore, I supervised and directed the overall operations of the hotel and drove initiatives to maximize profits by keeping costs under control, ensuring guest satisfaction and optimizing revenues, I provided hotel owners with regular reports on the hotels operating results and fiscal performance. I analyzed statistical information and developed actions plans for managing all the independent revenue and expense areas to ensure profitability. Show less

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  Wyndham Garden Chinatown

  Jan 2012 - Jun 2014

  Assistant General Manager/Director of Rooms

  Playing the crucial role of Assistant General Manager, I have developed and executed strategies towards positive P&L of the hotel while driving the hotels reservations up-selling program for meeting the company targets and thereby earning net quality revenue. I planned and monitored operations to ensure quality services while managing and monitoring guest requests, complaints and feedbacks to achieve targets and 100% customer satisfaction. I ensured high-value services to clients by closely interacting with in-house and potential guests to understand their requirements.Additionally, I streamlined systems to enhance administrative effectiveness and meet operational goals within the cost, time and quality parameters. I ensured regular maintenance of the hotel and made sure all hotel fixtures and fitting are in a safe condition. I also optimized the resource allocation and improved services within the hotel through creating a cross-trained and motivated employee workforce capable of meeting the highest standards. Show less

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  Wyndham Garden Brooklyn,New York

  Dec 2014 - now

  General Manager