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Roberto Rico, MS, PHR

Roberto Rico, MS, PHR

HR Escalation Support Specialist, Credit Operations

Followers of Roberto Rico, MS, PHR1000 followers
location of Roberto Rico, MS, PHRTampa, Florida, United States

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  • Timeline

  • About me

    Senior Consultant | HR Strategy & Solutions | Talent Acquistion & Onboarding | Process Optimization | Talent Management & Transformation

  • Education

    • University of South Florida

      -
      Bachelor of Arts - BA Psychology

      Minor - Entrepreneurial and Small Business Operations

    • Florida International University

      -
      Master of Science - MS Human Resources Management/Personnel Administration, General

  • Experience

    • Macy's

      Apr 2013 - Jun 2019
      HR Escalation Support Specialist, Credit Operations

      Supported a team (25+) with accountability for coaching, development, performance, as well as served as the primary point of contact for all presidential office client escalations regarding service delivery and processes.

    • Wilson

      Jul 2019 - Oct 2021
      Lead, Talent Administration

      Managed team (15+) dedicated to recruitment activity and full ownership and reporting of recruitment processes for Fortune 500 clients across multiple industries.

    • Deloitte

      Nov 2021 - now
      Senior Consultant, HR Strategy & Solutions

      Lead teams through HR end-to-end transformations, from analyzing the current state to designing and implementing innovative HR technologies and HR strategic frameworks, with a focus on optimizing workforce experience to drive sustained value and achieve impactful organizational outcomes.

  • Licenses & Certifications

    • Professional in Human Resources® (PHR®)

      HRCI
      Apr 2021
      View certificate certificate

    • The Future of Work Institute Certified Facilitator

      Deloitte

  • Honors & Awards

    • Awarded to Roberto Rico, MS, PHR
      North America MVP Wilson Human Capital Group Dec 2019
    • Awarded to Roberto Rico, MS, PHR
      Communication DNA Award Wilson Human Capital Group Oct 2019
    • Awarded to Roberto Rico, MS, PHR
      Make Magic Award Macy's and Bloomingdales Credit and Customer Services Jun 2017
    • Awarded to Roberto Rico, MS, PHR
      Make Magic Award Macy's and Bloomingdales Credit and Customer Services Jun 2015

  • Volunteer Experience

    • Program Evaluator

      Issued by Saint Petersburg Science Festival on Oct 2017
      Saint Petersburg Science FestivalAssociated with Roberto Rico, MS, PHR

    • Classroom Assistant

      Issued by Midtown Academy on Jan 2017
      Midtown AcademyAssociated with Roberto Rico, MS, PHR