Sonwabo K.

Experience

• 

  Truworths

  Sept 2006 - Nov 2007

  Customer Assistant
• 

  Storageland Pty Ltd

  Jan 2007 - Oct 2021

  Assistant Manager

  Storageland is a storage facility, where people and businesses use our facilities to store the work equipment and personal goods. Main functions are to lease out stores to the public, maintain stores and general upkeep of site, dealing with inquiries through the phone,email, social media and walk-ins. Further I work on administration, processing accounts on SAGE Pastel,dealing with cash box and bank statement and adhoc duties. As an assistant I head the general maintenance of the facility, building upgrades, computer related issue, security and team leader to the maintenance crew. Lastly i always look for new innovative ways to increase our capacity as the company and provide excellent customer experience. Show less

• 

  Reutech Radar Systems

  Oct 2021 - Oct 2023

  Azure AdMS365 Global AdminVoIP set upIT Administrator MS End Point Management Asset management Asset AcquisitionEnd User support Desktop supportAutodesk Ticket System SysAid Ticket SysteEDR Admin CrowdStrikeDocument Procedures and Policies Patch and Vulnerability Management • User laptop/desktop/mobile set ups• Boardroom audio and visual maintenance• Windows patching• Software patching/updates• User support/remote (printers, Teams, internet connections, MS Office, etc)• IT equipment management( hardware, telephones, and printers)• Ticket system logging• Software installations• “How to” documentation• User training on software• IT Asset management• IT equipment fault diagnosis

  • Junior IT Support Technician

    Sept 2022 - Oct 2023

  • Information Technology Intern

    Oct 2021 - Oct 2022
• 

  BlueNova

  Oct 2023 - now

  IT Support Technician

  Systems administratorIT Policies and ProcessTroubleshootingProject ManagementCyber Awareness training