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Cliodhna B.

Cliodhna B.

Customer Service Representative

Followers of Cliodhna B.787 followers
location of Cliodhna B.Galway, County Galway, Ireland

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  • Timeline

  • About me

    Events and Customer Success Manager at SmartSimple Software

  • Education

    • Calasanctius College, Oranmore, Co. Galway

      -

    • Huston School of Film & Digital Media

      2008 - 2009
      MA in Film Studies: Theory & Practice Critical Theory 2:1 Hons

      Skills Achieved.• an understanding of the specialised vocabulary of Film and Media Studies as it has developed in the academic context & the film industry, including genre, classic narrative form & non-narrative forms, mise-en-scene, cinematography, editing & sound• skills in the areas of film practice & arts administration for careers in these areas. An appreciation of the relationship of film with the associated contexts of culture, education & heritage• knowledge of filmmaking as… Show more Skills Achieved.• an understanding of the specialised vocabulary of Film and Media Studies as it has developed in the academic context & the film industry, including genre, classic narrative form & non-narrative forms, mise-en-scene, cinematography, editing & sound• skills in the areas of film practice & arts administration for careers in these areas. An appreciation of the relationship of film with the associated contexts of culture, education & heritage• knowledge of filmmaking as a craft & collaborative process• preparation for professional work and/or graduate study via a portfolio record of academic work and digital films completed• an ability to analyse, interpret, & critique films & the media more generally including television, from a variety of theoretical perspectives, using relevant critical vocabulary and methodologies• knowledge of international cinemas both as a means of contextualizing film history globally & of deepening understanding of other cultures & peoples Show less

    • National University of Ireland, Galway

      2005 - 2008
      Bachelor of Arts (BA) English Language and Literature, General 2:1 Hons

  • Experience

    • TK Maxx

      Jun 2009 - Jun 2012
      Customer Service Representative

      Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Refer unresolved customer grievances to designated departments for further investigation.Solicit sales of new or additional services or products. Show less

    • Busy Lizzie Mission Possible

      Sept 2012 - Sept 2014
      Social Media Specialist

      Formal Analysis of current marketing deployment, Social strategy development and integration of Busy Lizzie clientsSocial Media Account creation, management and daily responsibility, including Facebook, Twitter, Linkedin, YouTube.Fanpage custom landing page design and implementation.Twitter page custom background design and implementation.Development and execution of a social content strategyCross channel flow consulting from all media sites including website, fanpage, twitter, etc.General text, photo, video and other posts to Social Media umbrella sites.General compilation and coordination of client news, events, community involvement postings within Social Media umbrella sites. Social Media cross pollination and marketing integration plan and execution, ensuring all client channels are integrated and draw on one another toward social media. Responding and engaging with fans and followers to build relationships. Show less

    • Busy Lizzie

      Sept 2012 - May 2013
      Social Media Intern

      Formal Analysis of current marketing deployment, Social strategy development and integration of Busy Lizzie clientsSocial Media Account creation, management and daily responsibility, including Facebook, Twitter, Linkedin, YouTube.Fanpage custom landing page design and implementation.Twitter page custom background design and implementation.Development and execution of a social content strategyCross channel flow consulting from all media sites including website, fanpage, twitter, etc.General text, photo, video and other posts to Social Media umbrella sites.General compilation and coordination of client news, events, community involvement postings within Social Media umbrella sites. Social Media cross pollination and marketing integration plan and execution, ensuring all client channels are integrated and draw on one another toward social media. Responding and engaging with fans and followers to build relationships. Show less

    • Caulfield Industrial

      Nov 2014 - Jul 2017
      Digital Marketing Assistant

      Development and execution of a social content strategyCross channel flow consulting from all media sites including website, fanpage, twitter, etc.General text, photo, video and other posts to Social Media umbrella sites.General compilation and coordination of client news, events, community involvement postings within Social Media umbrella sites. SEO content writingCreation of email marketing campaigns

    • EuroSTAR Conferences

      Jul 2017 - May 2020
      Content Marketing Executive

      EuroSTAR is Europe's premier software testing conference and has grown to become the largest and most prestigious event on the software testing calendar.- Content Creation- SEO- Webinars- eBooks- Podcast Hosting- Campaign Management- Marketing Strategy- Video Production- Website Management- Event Management- Virtual Event Management- Social MediaAccountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.Collaborates across functions and silos to deliver an effective content marketing strategy and editorial plan to met the business objectives at the lowest possible costCreate the content our audience is looking for and then to optimize the path to conversionDevelopment of editorial governance so content is consistent with our brand voice, style and tone.Editorial calendar and organisation workflows must be developed and managed.Channel management of digital content hubs and all supporting social channels including email / newsletter distribution. Measurement and optimization of the program will be required on a regular and ongoing basis Show less

    • Harper.ie

      May 2020 - Feb 2021
      Marketing Manager

    • SmartBear

      Feb 2021 - Apr 2022
      Marketing Specialist

    • SmartSimple Software

      May 2022 - now

      • Events and Customer Success Manager

        Feb 2023 - now

      • Marketing Specialist

        May 2022 - now

  • Licenses & Certifications

  • Volunteer Experience

    • Admin/Event Volunteer

      Issued by The Galway Film Fleadh
      The Galway Film FleadhAssociated with Cliodhna B.