Clarel Anthony Rodrigue

Experience

• 

  Ministerio de Educación, España

  Oct 2014 - Jun 2017

  English Language Assistant
• 

  The English Academy

  May 2016 - Jun 2017

  English Teacher
• 

  Breather

  Sept 2017 - Jul 2018

  Client Services Coordinator

  - Developed positive consultative relationships with national and international clients- Acted as liaison between Breather and several high-end clients- Delegated deliveries, room inspections, and other tasks among the Operations Associate team- Collaborated with and supported Sales and Marketing teams - Successfully planned, organized and executed launch of a new Breather office space

• 

  Escuelas Católicas

  Sept 2018 - Jun 2022

  English Language Assistant Teacher

  - Taught and assisted in teaching over 1000 students in 3 schools in Madrid- Coordinated with English teachers to prepare students for the key exams- Lead individual and collaborative activities and projects with students from different backgrounds- Created and presented engaging and informative lessons- Synthesized and simplified complex English grammar and vocabulary

• 

  Famly

  Sept 2022 - Oct 2024

  - Serve as Famly’s SMB (Small and Midsize Business) specialist in the United States market, working with directors, administrators, and teachers from more than 150 centers - Plan and execute end-to-end customer onboarding, including personalized training and platform configuration- Provide expert guidance to customers to help optimize product usage - Identify and capitalize on upsell opportunities while proactively preventing churn.- Achieved a 94% customer satisfaction (CSAT) score among all US customers- Collaborate with the US Sales, Marketing, and Product & Engineering teams to enhance customer value, product-market fit, and revenue growth- Executed Famly’s Spanish platform translation project, making it more accessible to a broader audience of current and prospective users.- Active participant of Famly's Diversity, Equity, Inclusion, and Belonging (DEI-B) Committee Show less

  • Account Manager

    Oct 2023 - Oct 2024

  • Customer Success Specialist

    Sept 2022 - Nov 2023