Fayne Y.

Experience

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  Bank of China

  Sept 2012 - May 2014

  Teller

  1. Cash Handling & Transactions: Process deposits, withdrawals, fund transfers, and currency exchanges. Issue cashier’s checks, money orders, and other negotiable instruments. Verify cash, checks, and account balances with accuracy and efficiency. Balance cash drawer at the beginning and end of each shift.2. Bilingual Customer Service: Provide banking services to Chinese-speaking clients with fluency in Mandarin (and/or Cantonese), ensuring clear and effective communication. Provide information on bank products and services (e.g. savings accounts, credit cards). Resolve customer inquiries or escalate issues to the appropriate department. Promote a positive client experience with professionalism and courtesy. Support non-Chinese-speaking staff in communicating with Chinese clients when needed.3. Account Services: Assist customers with account openings, updates, and closures. Handle ATM/debit card issues, check orders, and statement requests. Ensure all documentation is complete and compliant with bank policies.4. Security & Compliance: Follow all bank procedures for fraud prevention, KYC (Know Your Customer), and AML (Anti-Money Laundering). Monitor for suspicious transactions and report accordingly. Maintain confidentiality and protect client information at all times.5. Administrative Duties: Maintain accurate transaction records and update customer data in the system. Assist with branch reports, filing, and other clerical duties as needed. Support branch operations and work closely with other staff and departments. Show less

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  Bank Resona Perdania

  Jun 2014 - Feb 2015

  Business Development

  - Client Support & Relationship Management: Assist Relationship Manager in managing and growing a portfolio of corporate or commercial clients. Prepare and follow up on client documentation, proposals, and service requests. Support in building long-term client relationships through responsive and proactive service.- Credit Analysis & Proposal Preparation: Collect, review, and analyze financial statements and client data. Assist in preparing credit proposals, risk assessments, and internal memos. Ensure timely credit reviews and renewals in coordination with credit and risk teams.- Account Management & Operations: Coordinate account opening, KYC (Know Your Customer), and onboarding processes. Monitor account activities, loan disbursements, and transaction flows. Work closely with internal departments (credit, legal, operations, compliance) to facilitate smooth execution of transactions.- Reporting & Administration: Maintain up-to-date client records and databases. Prepare regular reports on portfolio performance, credit exposure, and client interactions. Ensure compliance with internal policies and regulatory requirements. Show less

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  Beijing Capitano Coffee (Kapal Api Group) co.,Ltd

  Feb 2015 - Feb 2017

  Finance & Accounting Manager

  Managed financial operations and oversaw daily business activities of the Beijing subsidiary under Kapal Api Group, ensuring compliance with corporate standards and alignment with strategic goals.a. Prepared accurate monthly and annual financial statements in compliance with accounting standards.b. Implemented effective cost control strategies and supported budget planning and monitoring across departments.c. Managed accounts payable and receivable, ensuring timely processing of invoices and collections.d. Handled salary calculations and payroll processing, maintaining strict confidentiality and accuracy.e. Supervised daily operations of employees, ensuring workflow efficiency and performance alignment.f. Proficient in Accpac/Sage software for accounting, reporting, and financial data management. Show less

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  Bank of China (Hong Kong)

  Jul 2018 - Jan 2022

  Relationship Manager

  Focused on managing corporate banking relationships and facilitating lending and financial solutions for Chinese corporate clients.- Oversee a portfolio of accounts with a total credit limit of up to USD 200 million, effectively serving the financing needs of Chinese corporate clients.- Specialize in managing a range of financial products, including Working Capital Loans, Project Financing, Syndication Loans, Trade Finance, and Foreign Exchange.- Gather and analyze financial data, perform credit repayment analyses, and conduct regular monitoring to ensure compliance with credit terms.- Prepare quarterly post-credit reports, providing insights into portfolio performance and client financing needs.- Partner with team members at Head Quarters in China and Hong Kong to deliver tailored financing services to regional clients, ensuring alignment with business strategies.- Maintain strong relationships and collaborate with other banks, facilitating regular credit portfolio maintenance and monitoring credit usage to optimize client services. Show less

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  Citi Indonesia

  Jan 2022 - now

  Relationship Manager

  Team member of Global Banking Network (GNB), contribute revenue growth above 70% each year in the past three years. - Spearhead the banking services for the China, West Europe, and Nordic Corridor, providing globally integrated solutions to subsidiaries operating in Indonesia.- Effectively manage a diverse portfolio of over 100 multi-national corporate accounts, enhancing client satisfaction through tailored financial solutions.- With over 10 years of client service experience.- Oversee a range of financial products including Cash Management, Loans, Trade Finance, Virtual Credit Cards, Virtual Accounts, Foreign Exchange, and Host-to-Host connectivity.- Collaborate closely with regional team members and internal stakeholders to design and implement business development strategies aimed at boosting customer engagement, cross-selling opportunities, and overall revenue growth.- Work in conjunction with various internal teams to ensure alignment with business goals and enhance service delivery for clients, contributing to a solid and integrated banking experience. Show less