Michael Sager

Experience

• 

  Tires Plus Total Car Care

  Jan 1992 - Jan 2006

  ♦ Responsible for all levels of support for POS systems, including database maintenance and rebuilding of critical databases at store level, BTrieve database structure, command line interface with DOS 6.22♦ Repair all POS Systems including workstations and printers.♦ Responsible for ensuring that all stores’ sales were polled through Remoteware software, as well as manually obtaining missing data through PCAnywhere.♦ 24 \ 7 on call support.♦ Travel to stores to setup and train sales team using the POS Systems Show less

  • Point of Sale Support

    Jan 1999 - Jan 2006

  • Retail Salesperson

    Jan 1994 - Jan 1999

  • Warehouse Operations Specialist

    Jan 1992 - Jan 1994
• 

  Bridgestone Americas

  Oct 1992 - now

  Perform routine hardware and software testing, configuration and installation. Develop and deliver desktop related training. Perform routine maintenance related to all hardware and software in the environment.♦ Assist users with PC and software problems.♦ Package, test, deploy and update software.♦ Assist with creation and maintaining of desktop images.♦ Perform routine network and PC installation, troubleshoot, maintain and resolve any related problems.♦ Identify user training needs, develop and deliver technical training. Show less ♦ Load standard build Windows operating systems on workstations and laptops through SCCM 2007 and originally WDS.♦ Microsoft domain support including Group Policy and Active Directory Maintenance.♦ Migrate data from PC to PC and deploy to end user, including setup of monitors, and peripheral equipment♦ Troubleshoot various network, telecommunications, application, hardware and software issues♦ Virus and malware removal.♦ Installation of various types of hardware (printers, print servers, wireless routers, scanners, etc.)♦ Installation of remote network servers and data migrations Show less

  • Senior Product Owner, Service Desk

    Feb 2023 - now

  • Client Technician/Senior

    Sept 2017 - Feb 2023

  • Technology Support Specialist – SCCM Engineer

    Jan 2015 - Sept 2017

  • Desktop / Windows System Administrator

    Jan 2012 - Jan 2015

  • System Administrator Desktop Support

    Jan 2006 - Jan 2012

  • Tiresplus / BRSO / Bridgestone

    Oct 1992 - Jan 2006
• 

  Boy Scout Troop 177, Trinity FL

  Jan 2013 - Jun 2016

  Committee Chair