Vivian O.

Experience

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  DIJO Communications

  Jun 2015 - Apr 2016

  Human Resources Assistant
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  Union Bank of Nigeria

  Jun 2016 - Nov 2017

  Direct Sales Representative

  Meeting or exceeding weekly, monthly, and yearly sales quotas.Canvassing assigned territories to present company products to potential customers.Assisting management in identifying viable marketing and pricing strategies.Attending trade shows and other industry-related events.Preparing sales proposals for potential buyers.Completing regular sales reports specifying the number of sales made.Demonstrating product features to customers.Contacting leads and setting up appointments to present company products.Completing order forms and submitting them for processing. Show less

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  Gidachi Traveling Agency

  Aug 2016 - Mar 2017

  Sales And Marketing Specialist
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  Polaris Bank Ltd.

  Nov 2017 - Nov 2019

  Customer Experience Expert

  Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Build lasting relationships with clients and other call center team members based on trust and reliabilityUtilize software, databases, scripts, and tools appropriatelyUnderstand and strive to meet or exceed call center metrics while providing excellent and consistent customer serviceMake sales or recommendations for products or services that may better suit client needs.Take part in training and other learning opportunities to expand knowledge of the company and positionAdhere to all company policies and procedures. Show less

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  Crown Flour Mill Ltd

  Apr 2019 - now

  Senior Customer Service Representative