Jayda Wilford

Experience

• 

  Children's Healthcare of Atlanta

  Jan 2017 - Mar 2019

  Patient Registration Specialist/Insurance Verification Specialist

  -Organized physical files and digital records for simplified updating and retrieval by authorized team members-Answered 3,000+ phone calls to help customers solve their problems online-Utilized multi-tasking skills by interacting with customers by phone, email, and in-person to provide information and direct them to desired staff members-Prepped 3,500+ patients by organizing paperwork, checking them in, and verifying insurance, prior to being triaged by their doctor-Worked closely with doctors and nurses to reorganize medical supplies and increase productivity Show less

• 

  Camellia Place of Woodstock LLC

  Apr 2019 - Aug 2020

  Certified Nursing Assistant | Patient Care Tech

  Measured vital signs and tested glucose levels for 60 patients daily • Prepared and sanitized treatment rooms for doctor examinations by changing bedding, cleaning supplies and equipment, completing PSA checklist and marking all tasks as completed. • Recorded information on patient charts and medical records • Administered, removed IVs and catheters, and collected blood specimens • Assisted 2,000+ patients with daily activities – bathing, dressing, eating, walking

• 

  Kennesaw State University

  Aug 2019 - Dec 2023

  Nursing Student
• 

  Northside Hospital

  Sept 2020 - Nov 2022

  Appointment Scheduler

  Improved customer service skills by answering telephone calls and call lights, and tending to patient concerns • Solved consistent problems with customers’ families and visitors daily • Aided by checking 1000+ patients in as they arrived, registering patients in the system, and giving billing and payment information • Organized Northside workers by scheduling patient appointments and recording patient information via computer and paper files

• 

  Wellstar Health System

  Nov 2022 - Feb 2024

  Patient Access Specialist/Insurance Verification Specialist

  Guided 500+ patients through necessary, required steps for paperwork and financial arrangements to ensure the ease of the needed services • Assisted with emergency room alignment by registering patients in the hospital computer system • Documented actions and entered patient information into internal databases • Contacted 50+ insurance companies to verify eligibility and obtain authorization prior to WellStar services

• 

  WHydrate Alpharetta

  Sept 2024 - now

  Front Desk Attendant/ Certified Medical Assistant

  -Greet and check in clients, manage appointment scheduling, and provide excellent customer service.-Process payments, handle transactions, and maintain accurate client records.-Assist clients during hydration therapy treatments, monitor vital signs, and ensure client safety and comfort.-Support healthcare providers in administering treatments, including vitamin injections and IV hydration therapy.-Maintain cleanliness and organization of the spa, ensuring compliance with sanitation and safety standards.-Collect client feedback, assist with inventory management, and promote additional spa services and packages.-Document client progress, ensuring all records are up-to-date and confidential. Show less