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Atul Nair

Atul Nair

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location of Atul NairChandigarh, Chandigarh, India

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  • Timeline

  • About me

    Director at Elevate.

  • Education

    • Rayat and Bhara Institute of Technology

      2005 - 2009
      Bachelor of Technology (B.Tech.) Mechanical Engineering A

      Activities and Societies: - Chief Coordinator for National Service Scheme Unit - Part of the Campus Bhangra (Folk Dance) Team My time as a Mechanical engineering student taught me how to apply the principles of engineering, physics, and materials science to real life practical use for the design, analysis, manufacturing, and maintenance of mechanical systems. At the end of the 4th semester i interned with Punjab Tractors Ltd. (PTL) for two months. Here I got better acquainted with practical application of supply chain and production management. For the final semester I interned with Chandigarh Distillers and Bottlers… Show more My time as a Mechanical engineering student taught me how to apply the principles of engineering, physics, and materials science to real life practical use for the design, analysis, manufacturing, and maintenance of mechanical systems. At the end of the 4th semester i interned with Punjab Tractors Ltd. (PTL) for two months. Here I got better acquainted with practical application of supply chain and production management. For the final semester I interned with Chandigarh Distillers and Bottlers Ltd. (CDBL) where I worked in the Boiler Department as a technician and prepared a project report on 'how to minimise production losses'. Show less

  • Experience

    • Dell Technologies

      Oct 2009 - Oct 2013

      • Worked as a part of Dell On Call Service providing advanced software support• Persuaded customers and Sold Premium Support packages • Responsible for delivering Customer Experience and First Point Resolution• Owning cases and following up through outbound calls with customer until resolution• Suggested process changes to improve customer experience and reduce RE effort• Supported the new hires through transitional queue• Supported the team and handled escalations in the absence of the support function• Prepared training material and conducted training for below average performers• Engaged Subject Matter Experts from Upstream teams to help resolve escalated issues Show less • Worked as a Technical Support Associate in US Phone support queue for consumer segment• Responsible for delivering Customer Experience and First Point Resolution• Owning cases and following up through outbound calls with customer until resolution• Suggested process changes to improve customer experience and reduce RE effort• Supported the new hires through transitional queue• Supported the team and handled escalations in the absence of the support function• Prepared training material and conducted training for below average performers• Engaged Subject Matter Experts from Upstream teams to help resolve escalated issues Show less

      • Advanced Resolution Expert - Technical Support

        Dec 2011 - Oct 2013

      • Technical Support Associate

        Oct 2009 - Nov 2011

    • Sumati Legal Services Private Limited

      Oct 2013 - Jun 2019

      • Client Management and Relationship Building• Managing and Leading Multiple FTE Support Process for the MNC Client's Legal Departments • Managing Staffing and Outages• Conducting interviews to meet human resource needs• Day to Day, Weekly, Monthly, Quarterly, Annual as well as Project Reporting• Creating and maintaining SoPs and conducting training to implement the same• Travelling on site to client locations for knowledge transfer• Assisting the Official Cultural Committee• Member of the CSR team Show less

      • Project Manager

        Apr 2018 - Jun 2019

      • Tech Lead Production Support

        Oct 2015 - Mar 2018

      • Senior Associate Production Support

        Oct 2013 - Sept 2015

    • Elevate

      Jun 2019 - now

      As a Senior Manager in the Contracts Technology Business Unit:• Leading teams to deliver projects that span across one or more business units for our clients spanning across various industry leading CLM platforms such as iCertis, Conga Contracts(Apttus), Agiloft, Ironclad etc.. • Manage resources, schedules and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks, and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.• Propose solutions while understanding interdependencies between technology, operations, and business needs.• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives. Show less

      • Director

        Jan 2024 - now

      • Associate Director

        Apr 2022 - Feb 2024

      • Senior Manager

        Jan 2021 - Mar 2022

      • Project Manager

        Jun 2019 - Jan 2021

  • Licenses & Certifications

  • Volunteer Experience

    • Member of CSR Team

      Issued by Sumati Legal Services Private Limited on Jan 2015
      Sumati Legal Services Private LimitedAssociated with Atul Nair

    • Chief Coordinator for National Service Scheme Unit

      Issued by Rayat and Bahra MMTI College of Law, Village Sahoran Teh : Kharar on Aug 2007
      Rayat and Bahra MMTI College of Law, Village Sahoran Teh : KhararAssociated with Atul Nair