Nikhitha GR

Experience

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  ACE creative learning, Bangalore, Karnataka

  Jan 2018 - Jan 2018

  Senior Academic Counsellor

  Improved the knowledge with the marketing department to better understand the competitive position.Increase customer satisfaction by improving customer services.Maintained organized, presentable merchandise to derive continuous sales.

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  Axa Business Service Private Limited

  Jan 2019 - Jan 2020

  Senior Associate

  Handled UK calls and replying over the mails according to client requirements also other kinds of insurance policies.Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.Maintained a friendly manner, calm and positive demeanor when handling complaints.Handled day-to-day running of cases ensuring high levels of productivity and progression.Used Microsoft Word, Outlook, and other software tools to create documents and other communications