
JT Mathews
Senior Tech Support Associate

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About me
Projects Manager for HVAC/R Projects & Maintenances | Expert in MEP and HVAC-R Systems | Expert in Budgeting, Quality Assurance & Team Management | Skilled in Strategic Planning and Cost Control
Education

Birla Institute of Technology
2005 - 2008Bachelor's degree Computer ScienceActivities and Societies: 1. Student Council.. 2. Debate.. 3. Cricket.. 4. Events.. At BIT Mesra, my pursuit of a Bachelor's degree in Computer Science from 2005 to 2008 was not just an academic endeavor but a comprehensive development journey. The curriculum was meticulously designed to ensure a deep understanding of computer science and industrial computing. It enabled me to gain substantial knowledge in various key areas of the field, enhancing my analytical and synthesis skills in computer systems, information systems, and applications.The course's focus was not… Show more At BIT Mesra, my pursuit of a Bachelor's degree in Computer Science from 2005 to 2008 was not just an academic endeavor but a comprehensive development journey. The curriculum was meticulously designed to ensure a deep understanding of computer science and industrial computing. It enabled me to gain substantial knowledge in various key areas of the field, enhancing my analytical and synthesis skills in computer systems, information systems, and applications.The course's focus was not limited to theoretical knowledge; it also emphasized practical competence in software development, design, and implementation. This practical orientation was crucial in developing my ability to tackle real-world problems related to computer systems and applications. Complementing my academic growth, I was actively involved in extracurricular activities, contributing to the Student Council, participating in debates, playing cricket, and organizing events. Show less

Indian School Al Ghubra, Sultanate of Oman
1990 - 2005High School Commerce with ITActivities and Societies: 1. Student Council.. 2. Inter House Drama.. 3. House Captain.. 4. Literary Reading & Writing.. My education at Indian School Al Ghubra in Sultanate of Oman from 1990 to 2005 was a transformative journey that shaped my intellectual and leadership abilities. Specializing in Commerce with IT at the high school level, I developed a robust understanding of business fundamentals, complemented by technological proficiency. This combination of commerce and IT equipped me with a unique skill set, making me adept at navigating the increasingly digital business landscape.Beyond academics… Show more My education at Indian School Al Ghubra in Sultanate of Oman from 1990 to 2005 was a transformative journey that shaped my intellectual and leadership abilities. Specializing in Commerce with IT at the high school level, I developed a robust understanding of business fundamentals, complemented by technological proficiency. This combination of commerce and IT equipped me with a unique skill set, making me adept at navigating the increasingly digital business landscape.Beyond academics, my involvement in various activities and societies was integral to my personal growth. Serving on the Student Council, I honed my leadership and decision-making skills. Participation in Inter House Drama and my role as House Captain allowed me to cultivate teamwork and creative problem-solving abilities. My engagement in Literary Reading & Writing further refined my communication skills, fostering a deep appreciation for language and literature. Show less

Cardiff University / Prifysgol Caerdydd
2012 - 2013Master of Business Administration (MBA) Accounting and Finance MeritAt Cardiff University, I pursued my Master of Business Administration (MBA) in Accounting and Finance from 2012 to 2013, achieving a grade of Merit. This program was a critical step in my academic and professional development, offering an in-depth exploration of the complex world of finance and accounting within the business sector. The curriculum was designed to provide a comprehensive understanding of financial management, strategic accounting, and the integration of financial insights into… Show more At Cardiff University, I pursued my Master of Business Administration (MBA) in Accounting and Finance from 2012 to 2013, achieving a grade of Merit. This program was a critical step in my academic and professional development, offering an in-depth exploration of the complex world of finance and accounting within the business sector. The curriculum was designed to provide a comprehensive understanding of financial management, strategic accounting, and the integration of financial insights into business decision-making.The MBA program at Cardiff University not only enhanced my technical expertise in accounting and finance but also refined my strategic thinking and leadership skills. It equipped me with the necessary tools to analyze financial data critically, develop strategic financial plans, and understand the broader economic context of business operations. Show less
Experience

Dell
Aug 2008 - Jun 2012Senior Tech Support AssociateAs a Senior Tech Support Associate at Dell from August 2008 to June 2012, I was instrumental in providing top-tier customer support in the Bengaluru Area, India. My role centered around resolving technical issues and enhancing customer satisfaction through various communication channels.♦ Delivered exceptional customer service through phone, email, chat, and social media platforms.♦ Responded promptly and professionally to customer inquiries, concerns, and complaints.♦ Accurately documented customer interactions, inquiries, and resolutions in the support system.♦ Assessed customer needs, offering tailored product and service information and guidance.♦ Guided customers in using self-service options, online portals, and knowledge bases effectively.♦ Collaborated with team members to exchange knowledge and best practices for improved service delivery.♦ Troubleshot and resolved a wide range of technical issues, ensuring customer satisfaction.♦ Developed and maintained comprehensive knowledge of Dell’s products and services.♦ Provided training and mentorship to new associates in customer support protocols and procedures.♦ Contributed to the continuous improvement of the tech support services by providing feedback and insights. Show less

CoolTech International Co. L.L.C.
Nov 2013 - Sept 2017HVAC&R - Operations and Procurement ManagerIn my role as Operations and Procurement Manager at CoolTech International Co. L.L.C. from November 2013 to September 2017, I significantly enhanced procurement and operational processes. Based in the Muscat Governorate, Oman, my focus was on strategic procurement, performance optimization, and effective resource management.♦ Developed and implemented comprehensive procurement strategies to ensure timely and cost-effective acquisition of materials.♦ Regularly monitored and analyzed key performance indicators (KPIs) to drive operational improvements.♦ Optimized inventory management, including accurate forecasting, efficient replenishment, and effective stock control.♦ Managed and controlled operational budgets, aligning spending with financial objectives and targets.♦ Negotiated with suppliers to secure favorable terms and cost savings without compromising on quality.♦ Implemented robust policies and procedures to streamline procurement and operational activities.♦ Led cross-functional teams to ensure cohesive and efficient execution of operational tasks.♦ Conducted regular reviews of procurement and operational processes for continuous improvement.♦ Ensured compliance with relevant regulations and industry standards in all procurement and operational activities. Show less

Modern Business Services LLC
Sept 2017 - Oct 2023Manager- HVAC Projects & MaintenancesDuring my tenure at Modern Business Services LLC from September 2017 to October 2023, I specialized in the Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC-R) sector. Based in Muscat, Oman, my role was pivotal in driving the company's services in this high-demand industry.♦ Played a key role in the supply, installation, testing, and commissioning of HVAC-R systems.♦ Ensured seamless integration of air-conditioning, heating, and ventilation systems in various projects.♦ Conducted thorough testing and commissioning processes to guarantee system efficiency and reliability.♦ Collaborated closely with clients to understand their specific HVAC-R needs and provide tailored solutions.♦ Managed the installation process, ensuring adherence to safety standards and project specifications.♦ Led a team of technicians in executing projects, focusing on quality and timely completion.♦ Maintained up-to-date knowledge of industry standards and technological advancements in HVAC-R systems.♦ Provided exceptional customer service, resolving any issues swiftly and efficiently.♦ Conducted regular maintenance checks to ensure the longevity and optimal performance of installed systems.♦ Developed and implemented strategies to improve service delivery and operational efficiency.♦ Oversaw the ducting and refrigeration system installations, ensuring they met the required standards. Show less
Licenses & Certifications
- View certificate

Membership Certificate
ASHRAEJan 2016 - View certificate

MEP Training in Heating, Ventilation, Air Conditioning, Extract Systems & Refrigeration.
ISHRAEJan 2015 
Time Management
Infosys SpringboardMar 2024- View certificate

BAT
Bloomberg Institute, BAT Campus AmbassadorsDec 2013 
Basics of Business Communications
Infosys SpringboardMar 2024- View certificate

A+
CompTIANov 2005 
Regression Analysis
Infosys SpringboardMar 2024
Essentials of Cloud Computing
Infosys SpringboardApr 2024
Ethical AI
Infosys SpringboardMar 2024
Software Engineering
Infosys SpringboardMar 2024
Languages
- enEnglish
- hiHindi
- arArabic
- taTamil
- kaKannada
- maMalayalam
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