Tony Cu

Experience

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  Sunglass Hut

  Feb 1999 - May 2003

  Store Manager

  Scheduled and led weekly store meetings for all employees. Reported to the district manager regarding all store and staff issues.Generated repeat business through exceptional customer service.Conducted store inventories once per quarter.

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  TCF Bank

  May 2003 - Nov 2005

  Technical Help Desk Specialist

  Monitored ATMS and connection to the banks. Reset employee passwords for various systems. Identified and solved technical issues with a variety of diagnostic tools. Followed up with clients to ensure optimal customer satisfaction.

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  TIES

  Oct 2005 - Jul 2017

  Technical Support:Managed Service support to clients offsiteMonitored and trouble shoot Datto backup servicesCommunicated with vendors to resolve network outages and periods of reduced performance.Managed Shortel VoIP.Assisted in installing network switches onsite.Synergy support:Train admins and teachers on the student information system. Troubleshooted SIS for 48 school districts. Answered incoming and outgoing calls while recording accurate messages. Lead support for new modules(online registration and newer modules). Managed the ticketing system and answered multiple tickets. Expert on security, attendance, grading and online registration modules. Contacted Edupoint with any escalated issues. Show less

  • Client Services rep/Technical Support

    May 2016 - Jul 2017

  • Inside Sales

    May 2012 - May 2016

  • Procurement Agent

    Oct 2005 - Aug 2012
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  Datasite

  Jul 2018 - now

  Product Support Specialist, Sr