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Cathal Farrell

Cathal Farrell

Intern

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  • Timeline

  • About me

    DCOSE Engineering Manager at Amazon Web Services

  • Education

    • FAS Baldoyle

      2011 - 2012
      Higher Certificate, CompTIA A+, CompTIA Network+ IT Support Specialist PASS

      Networking, Hardware and Software basics, Virtualisation, Windows, Linux, Computer and Network Security,

    • National College of Ireland

      2013 - 2014
      Certificate Web Development PASS

      HTML, CSS, JavaScript and JQuery.Web deployment,Wordpress - eCommerce

  • Experience

    • Quantum Consulting

      Jan 2012 - Jan 2012
      Intern

      Interning at an IT support company.Learned the basics of the IT support industry.Converted knowledge I gained from studying into actual on the job skills.Engaged customers on low level support cases.Troubleshooting Windows Client-side issues.

    • Itomic IT Services

      Jan 2014 - Oct 2014
      Intern - Service Desk Engineer

      Providing both remote and on-site support to customers.Engaging with customers via phone, email and our internal ticketing system.Assisting customers with troubleshooting computer hardware and software.Maintaining a professional demeanor at all times when dealing with customers.Administrating The Microsoft Office365 service for our clients.Troubleshooting Windows desktops and servers.

    • Amazon Web Services (AWS)

      Oct 2014 - now

      Supporting AWS' global datacenter network by analyzing failure trends and coordinating with global teams to identify and remidiate.Designing and improving processes used in AWS datacenters.Troubleshooting the automation which AWS needs to manage one of the largest server fleets in the world.General escalations from the datacenters when a complex problem requiring deep troubleshooting arose. Carrying out the day to day operations of the worlds largest Datacenters.Troubleshooting issues as they arrive.Reacting to high severity events that impact the business.Engaging teams from around the globe and coordinating to mitigate business impact.Traveling to and being on-call for Datacenters in the EU and USA.Troubleshooting and configuring networking devices manufactured by Cisco, Juniper, Quanta, DNI and ADVA to name a few.

      • Engineering Manager

        Feb 2022 - now

      • Datacenter Support Engineer

        Apr 2017 - Feb 2022

      • Datacenter Linux Engineer

        Oct 2014 - Apr 2017

  • Licenses & Certifications