Douglas Turner

Douglas Turner

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location of Douglas TurnerDerwood, Maryland, United States

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  • Timeline

  • About me

    Technical implementations management - I make technical questions make sense to non-technical people.

  • Education

    • St. John's College

      -
  • Experience

    • RainKing Solutions

      Oct 2008 - Sept 2017
      • Principal Research Analyst

        Apr 2017 - Sept 2017
      • Senior Analyst, Training & Project Management

        Oct 2016 - Apr 2017
      • Senior Analyst, Key Accounts

        Apr 2016 - Oct 2016
      • Senior Analyst, Research On Demand

        May 2015 - Oct 2016
      • Senior Research Analyst

        Jun 2011 - May 2015
      • Key Accounts Associate

        Jan 2010 - Jun 2011
      • Research Associate

        Oct 2008 - Jan 2010
    • DiscoverOrg

      Sept 2017 - May 2020
      • Lead Client Integration Engineer

        Apr 2019 - May 2020
      • Client Integration Engineer

        Nov 2017 - Mar 2019
      • Senior Analyst

        Sept 2017 - Nov 2017
    • ZoomInfo

      Sept 2019 - now

      I began this role with creating the Escalations team, to handle high-urgency crises, especially for our most high-profile clients. In December 2022, I additionally spun up a new API/Web Tools implementation team, building a team of specialists to support our most technically-demanding implementations. In June 2024, I spun up a new team covering escalations for email deliverability, to address our clients' need for more in-depth guidance and best practices.

      • Senior Team Lead, Technical Implementation (variety of roles)

        Jul 2021 - now
      • Senior Team Lead, Integrations

        Apr 2021 - now
      • Team Lead, Integrations

        May 2020 - Apr 2021
      • Lead Client Integration Engineer

        Sept 2019 - May 2020
  • Licenses & Certifications