Akinwale Obafemi

Experience

• 

  Amni International Petroleum Development Company Limited

  Mar 2015 - Aug 2015

  Operations Officer (Documents Control)

  While completing my undergraduate degree, I participated in a six-month industrial attachment.I worked in the Operations / Document Control department where I assisted in handling and keeping the company document which includes Daily Operations Reports among others safe.Promoted efficient workflow, verifying policies were distributed, understood, and adhered to.Reduced costs and improved operations by analyzing processes and customer feedback.Responsible for scanning, filing, and storing company data using DOCUWARE. Show less

• 

  Nigerian Breweries Plc

  Nov 2016 - Oct 2017

  Customer Service Representative (Admin Officer)

  Obtained customer information and made corrections on their accounts if need be.Educated customers on the different payment options and available promotions.Escalated queries that required higher technical resolutions. Accurately filed all necessary documents for safe record keeping and easy retrieval.Consequently, gained the skills and the knowledge necessary to be a competent employee.

• 

  Jubakos Nigeria Ltd

  Jan 2018 - Feb 2020

  Data Business Analyst

  Managed stakeholders and facilitated collaboration with colleagues in other functions and business teams to understand, interpret and articulate their business and functional requirement specifications. Made use of my strong knowledge of SDLC and Agile Methodologies to facilitate strategy for decision-making and synergy. Also, assisted in driving the adoption of newly deployed solutions through elicitation and collaboration.Developed business requirement documentation, Strategy Analysis, process flow and activity diagrams. Collaborated with QA teams to develop Test cases and also drive User Acceptance Testing (UAT) on deployed solutions.Utilized business intelligence (Power BI) to create over 35 dashboards, and ad hoc reports to address business problems across the company and streamline processes. Maintained a 96% on-time delivery of the reports.Visualized and communicated the insights, patterns, and trends from complex datasets and this helped grow the company revenue by 150% year on year and also helped increase the company products performance in regions it was not performing well initially. Show less

• 

  UnbugQA | Outsourcing QA Engineers

  Mar 2020 - Feb 2022

  Software QA Tester

  Conducted comprehensive manual end-to-end testing of software products (Web, Mobile) before release to identify defects, ensuring high-quality deliverables. Collaborated with cross-functional teams to develop and execute test plans, test cases, and test scripts.Documented and reported defects using bug tracking tools (e.g. Bugzilla) and followed up with developers to ensure timely resolutions. Executed black-box testing, regression testing, functional & non-functional testing. Prepared Test Scenarios and checklists for User Acceptance Tests. Worked with Developers and Business Analysts to fully understand intended features and functionality and employ Agile Scrum methodologies to ensure successful project completion. Show less

• 

  Wincanton

  Mar 2022 - Mar 2023

  Operations Team Member

  Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.Completed work following safety rules for best working practices.Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.Minimized product damage, ensuring goods were correctly handled and stored to task specifications.

• 

  Sky

  Apr 2023 - Jul 2023

  Sales Advisor

  Customer Retention: Achieve a customer retention or save rate of 78% or higher monthly, indicating that at least 78% of existing customers calling in to cancel their subscription end up renewing.Achieving a target of up-selling or cross-selling additional services/products to 25% of existing customers.Receiving a customer satisfaction (CSAT) score of an average of 95% monthly based on surveys or feedback ratings.

• 

  Oak Hall Consulting Ltd

  Jul 2023 - now

  Collaborate with stakeholders for business requirement gathering and documentation. Then translate the requirements into functional specifications.Play a key role in the implementation project of an ERP solution for a large energy supplier in Ireland.Collaborate with technical teams to deploy solutions on Microsoft D365 platform, ensuring scalability, reliability, and performance.Leverage Power BI to develop insightful, data-driven dashboards and reports that facilitate informed decision-makingOverseeing the implementation of the output document management (OPM), and the main point of contact for issues concerning the design and configuration of the templates for all document sent out to customers. Show less

  • Functional Consultant

    Jun 2024 - now

  • Software QA Tester

    Jul 2023 - May 2024