Experience

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  Cash converters

  May 2008 - Jun 2013

  Assistant manager

  I began this employment as a sales assistant and progressed to assistant manager as a result of my dedication to the role and motivation in developing my skills. I established strong communication skills throughout my role. Further, I learned new transferable skills which were developed from working in a busy retail environment. As an assistant manager, it was my responsibility to ensure staff were motivated in achieving store targets. During my employment, I was also a key holder and held full management responsibility, proving I am trustworthy and reliable. I was also responsible for training new and current staff. Show less

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  G10

  Jun 2013 - Feb 2015

  Direct sales team leader
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  Xercise4less

  Feb 2015 - Dec 2015

  Membership consultant
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  Mcdonald's

  Feb 2016 - now

  Role responsibilities;- Running shifts daily with effective pre shift and post shift work. Overseeing all operations of the restaurant during the shift to maximise productivity and profitability. Inspire, motivate and encourage teamwork. Oversee all levels of customer service by setting and achieving daily goals and expectations- Managing a team of up to 30 staff- Part of my role includes following all security procedures such as counting and managing safe, cashing up tills, bank deposits- Work towards management targets in areas such as Customer Satisfaction Opportunities, Labour, Waste, Sales, Training, and People Engagement, Food Safety, Kitchen Efficiency and Speed, Drive Thru Efficiency and SpeedRestaurant responsibilities;- Cash warnings administered correctly- Cash policy signed monthly- Petty cash claimed monthly- Change ordered weekly- Healthcheck completed monthly with actions- Quarterly safety circle meeting held with notes posted and actions- First aid kit kept stocked, PPE kept stocked, filtering equipment maintained- H&S Training up to dateBusiness Production System responsibilities;- Working with area leaders to ensure all area set up and equipment working and health checks adhered to, quality testing of finished products to meet gold standards Show less Key responsibilities;- Greeting and serving customers on front counter or drive thru- Handling and preparing food orders, payments whilst delivering an exceptional customer experience- Working towards targets/goals set within the Drive Thru/Service/Production experience- Responsible for the training of new employees- Ensuring new employees become fully trained and competent on different stations within the store- Responsible for the running of one area whilst working (Front counter, Drive Thru, Production) this is a supporting role for the management team, in order to help the shift run smoothly and contributed to skills needed for my next role as a floor manager Show less

  • 1st Assistant Business Manager

    Dec 2022 - now

  • 2nd Assistant Business Manager

    Nov 2020 - Dec 2022

  • Shift Manager

    Mar 2019 - Nov 2020

  • Floor Manager

    Jun 2018 - Mar 2019

  • Crew Trainer

    May 2018 - Jun 2018

  • Crew Member

    Feb 2016 - May 2018