Hanna Kir

Experience

• 

  Wentrum

  Apr 2017 - Jun 2018

  Customer Care Agent

  • Provide exceptional help to customers’ inquiries and requests through chats, calls, e-mails,messages in a timely and professional manner;• Promptly process orders, applications and resolve client’s requests;• Provide feedback on the efficiency of the customer service process;• Ensured customer satisfaction and provide professional customer support;• Provide the customer with a "wow service" type of experience;

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  PayPro Global

  Jan 2018 - Sept 2020

  • Generate leads, active selling and closure of deals;• Contributing to the overall strategy and growth of the company;• Handling negotiations and demo calls;• Identify and develop new sales channel opportunities and generate new business accounts; • Check accounts and ongoing transactions to detect potential frauds;• Analyze data and anticipate potentially fraudulent behavior;• Communicate with customers (via e-mail, live chat, and phone) and provide efficient support;• Use analytical skills to determine solutions to minimize or eliminate risks;

  • Sales Manager

    Mar 2019 - Sept 2020

  • Risk Analyst

    Jan 2018 - Mar 2019
• 

  Shufti Pro

  May 2021 - Nov 2021

  Senior Sales Manager

  • Facial/Identity Verification• Address Verification• KYB Verification. Who are the UBO’s, the registered address, company status and much more. Available in 140+ countries• 2-Factor Authentication Risk ScoringConsent Verification• Document Verification. We verify 3,000+ global documents. • AML Check, PEP’s, Sanctions & Global Watchlists & Adverse media screening for Individuals and Businesses• Digital COVID pass

• 

  Reply

  Oct 2022 - now

  Customer Success Manager

  •Build and maintain strong client relationships •Provide onboarding and support to clients •Drive adoption and usage of Reply.io •Monitor client performance and provide insights •Collaborate with other teams within Reply.io •Represent the voice of the customer and provide feedback to drive improvement.