Experience

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  Tema general hospital (art)

  Dec 2021 - Jan 2022

  Administrative assistant

  • Enhanced the accuracy of patient billing systems, reducing billing errors by 20% and improving patient satisfaction.• Validated insurance coverage for over 50 patients, ensuring seamless service delivery and minimizing payment delays.• Demonstrated proficiency in Excel and Google Sheets, streamlining data entry processes and reducing data entry time by 30%.• Identified and implemented process improvements, leading to a more efficient administrative workflow.

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  Reseni research

  Nov 2022 - Dec 2022

  Intern

  • Utilized Grammarly AI to enhance the quality of over 50 research documents, ensuring high standards ofreadability and professionalism.• Ensured 100% accuracy in research materials, contributing to the credibility and reliability of published studies.• Upheld high standards in proofreading, consistently meeting tight deadlines and ensuring error-freedocumentation

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  Allianz insurance ghana (non-life/general)

  Dec 2022 - Dec 2024

  Customer service representative

  • Successfully onboarded over 500 clients, increasing customer loyalty by 20% and significantly enhancing thecompany's reputation.• Resolved over 90% of customer issues on the first contact, contributing to a 15% improvement in operational efficiency and providing critical insights for product/service quality enhancements.• Streamlined claim processing, reducing the average processing time by 30%, and cutting down the waiting period for customers by 25%.• Underwrote over 200 travel insurance policies, ensuring accurate risk assessment and policy issuance. Show less

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  Global innovative vocational education (give)

  Oct 2023 - now

  Member volunteer

  • Acting as an intermediary between sponsors and the organization to ensure smooth communication and efficient delivery of resources.• Managing project timelines and tasks, ensuring successful execution of initiatives.• Promoting the NGO through strategic advertising campaigns to increase visibility and impact.Identified and secured new sponsorship opportunities to support organizational goals.