Tom Anderson

Experience

• 

  The Trails of Frisco Golf Club

  May 2013 - now

  Increased sales and revenue by over 75%. Responsible for F&B profitability, including menu planning, all food and beverage procurement, and inventory management.Launched a Private Events program that utilizes the Club’s facilities to generate revenue beyond golf and daily food and beverage revenueResponsible for supervising, hiring, and training food & beverage staff Work directly with club owners to create drinks menu that maximizes sales and profitabilityResponsible for inventory management including ordering all bar supplies, alcohol and food from multiple vendors each week.Interfaced with customers and resolved issues while providing the highest level of service. Worked with a team of ten to provide high quality customer service to club members and guests.Contributed to an average of $2,500 in sales a shift by upselling additional items while accurately measuring portions for drinks and food.Managed guest complaints and improved quality of experience while at the golf course. Responsible for overseeing the operation and maintenance of the golf course's fleet of golf carts, ensuring that they are clean, fully operational, and available for golfers at all times. This role includes managing a team of cart attendants, supervising the maintenance and repair of carts, and ensuring that the cart barn is organized, safe, and well-stocked. Played a key role in supporting the daily operations of the golf course, particularly in the pro shop, where they assisted in managing retail operations, booking tee times, providing customer service, and supporting the golf instruction team. This role also involved assisting with golf events and tournaments and promoting a welcoming environment for members and guests.

  • Food and Beverage Manager

    Apr 2022 - now

  • Assistant Food and Beverage Manager

    May 2017 - Apr 2022

  • Bartender

    Jul 2015 - May 2017

  • Guest Services Manager

    Apr 2014 - Jul 2015

  • Assistant Golf Professional

    May 2013 - Apr 2014