Dalvin Wray

Experience

• 

  Jewels & Time

  Jul 2022 - Jan 2023

  Junior Software Developer

  Working with owner Prem Mahtani to develop cloud based inventory system and migrate existing data.

• 

  Young Scholars Foundation

  Jul 2023 - Aug 2023

  Tutor

  Voluntarily tutored students about the basics of web development, utilizing HTML & CSS

• 

  The World Bank

  Nov 2023 - now

  Information Technology Consultant

  o Developed and implemented application workflows utilizing Power Automate to streamline processes and increase operational efficiency. o Delivered expert IT support to staff, consistently meeting or exceeding SLA requirements by promptly addressing technical issues, ensuring system reliability, and enhancing user satisfaction through optimized workflows. o Utilized ITSM platforms to log, track, and manage service requests, ensuring that all tickets were accurately prioritized and resolved in accordance with established Service Level Agreements (SLAs), delivering timely and effective solutions to end-users. o Troubleshot and resolved complex network and hardware issues, including network connectivity problems, IP conflicts, and slow network performance, while providing on-site and remote support to ensure optimal functionality of systems and peripherals. o Collaborated with external vendors to manage the repair and replacement of hardware components under maintenance agreements, ensuring minimal disruption to operations while maintaining high customer satisfaction o Developed and updated comprehensive user documentation and training materials, empowering staff with the knowledge and skills needed to effectively operate and troubleshoot, ultimately improving system adoption and operational efficiency Show less