Frankie Ocasio

Experience

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  Family Dollar

  Dec 2012 - Sept 2014

  Customer Service Representative

  - Provides customer engagement in positive and approachable manner.- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.- Accurately handles customer funds and processes transactions using the POS system.- Remains constantly aware of customer activity to ensure a safe and secure shopping environment. Show less

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  Turning Points for Children

  Sept 2014 - Sept 2022

  • Develop, implement, manage and refine (as necessary) processes and procedures to effectively manage data and communication related to CUA operations. • Communicate and provide ongoing administrative support to the Director of the CUA, and other management level staff• Manage team of Administrative Assistants to ensure quantity and quality of work meet objectives of the designated department. • Complete assigned correspondence, reports, and evaluations accurately and in a timely fashion and/or delegates to as appropriate. • Develop and utilize an effective recording system to keep accurate data in accordance with regulatory, licensing or operational guidelines. Generate reports and report trends. • Completes projects and special assignments gaining cooperation of others; monitoring progress; and fostering ongoing communication to complete project thoroughly and on time. Makes adjustments as necessary.• Maintain confidential personnel files in accordance with federal, state, and agency guidelines. • Attend and participate in meetings and training programs as required.• Adhere to and abide by all agency and program policies and procedures regarding confidentiality in all areas related to completion of responsibilities and department operations. • Hire, motivate and lead a performing staff team committed and capable to provide quality services• Facilitate new hire orientation as related to program and/or services. • Cooperates and communicates as a multi-discipline staff team member through formal meetings, informal consultations and committee participation. • Models traits of a responsible team member, executing job responsibilities, open communication, good follow through; supports team members to do the same.• Demonstrate commitment to being trauma informed and maintaining a therapeutic community that promotes safety and nonviolence as the basis for all we do with clients/students and staff. Show less Coordinate and schedule meetingsAssist with all documentation needed for authorization and billing, and create and maintain client records.Monitor, order, and distribute office supplies and program material through an organized inventory process Supporting the preparation of all reports internal and external Create and format standardized formsCoordinate orientation of new staff concerning administrative and office proceduresRoute incoming and outgoing mailInteract with programs participants and other community based agenciesProvide support for timekeeping and payroll preparation as neededProvide other support services and duties as needed and assigned Show less • Work as part of the CUA Support Team at the direction of the CUA CM and Supervisor toward achieving the objectives as established in the SINGLE Case Plan• Provide home, school, and community visits, and assist in accessing resources.• Supervise visits when necessary and with the knowledge of what appropriate supervision is, the ability to intervene if children and youth are at risk, and to report back relevant details about the interactions.• Assist with transport of the family to Court, Conferences, and other essential appointments.• Provide home-maker training services, assisting with de-cluttering, etc.• Participate in Family Team Conferences when necessary.• Attend Court Hearings as needed but never in lieu of the CUA CM.• Document any performed activity within six business days. Show less

  • Administrative Office Manager

    Nov 2021 - Sept 2022

  • Administrative Assistant

    Mar 2020 - Nov 2021

  • CUA 3 Case Aide

    Sept 2014 - Mar 2020
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  Worldwide Flight Services (WFS)

  Nov 2019 - Apr 2020

  Ramp Agent Philadelphia International Airport

  - Ensure plane operations arriving and departing are handled efficiently in a timely fashion- Knowledge operating with conveyor belts, minor plane maintenance, and transporting cargo by loading and unloading from each flight- Prioritize safety and report to national security any suspicious activities during each flight for both the employer and consumer- Consistent maintenance and janitorial cleaning after each flight

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  Baker Tilly Ventagen LLC

  Feb 2021 - May 2021

  Client Service Representative

  - Provide call support center assistance to tribes of the Navajo Nation- Review, process, and approve payment to applicants affected by the COVID-19 pandemic- The primary goal is reach about 250,000 applicants to receive funding.