Rodney Brown

Experience

• 

  Crestline Hotels & Resorts

  Aug 2000 - Dec 2002

  Front Office Agent/Night Manager
• 

  JHM Hotels

  Dec 2002 - Nov 2008

  • Front Office Manager Greenville Marriott

    Jan 2006 - Nov 2008

  • Onsite IT Administrator for Greenville Marriott

    Jan 2006 - Nov 2008

  • Reservations Supervisor/Revenue Manager Greenville Marriott

    Jul 2005 - Jan 2006

  • Night Manager Greenville Marriott

    Dec 2002 - Dec 2005
• 

  Crowne Plaza Greenville, South Carolina

  Nov 2008 - Sept 2013

  Front Office Manager
• 

  Verizon

  Nov 2011 - Sept 2012

  Technical Support Coordinator I
• 

  JQH Hotels Embassy Suites

  Sept 2013 - Oct 2015

  Assistant Guest Services Manager

  • Train new and current employees in learning how to navigate hotel proprietary software.• Assist guest with Wi-Fi connectivity and troubleshooting.• Troubleshoot peripheral and hardware issues.• Responsible for guest business center computer setup and maintenance.

• 

  Postec, Inc.

  Feb 2015 - Jan 2016

  LiveHelp Assistant

  logging and documenting support case information into a call tracking system.• Keeping customers informed of the status of their support ticket requests and escalating support tickets to higher tier as needed.• Following up with customers to assure satisfaction with their support experience.• Troubleshooting Point of Sale issues such as reporting, connectivity, and printing.• POS system installs.• Firewall configuration and whitelisting.

• 

  Robert Half

  Mar 2016 - Sept 2017

  Helpdesk; Contract

  • Outbound calls to pre-scheduled installations with the store manager or delegate.• Updating database with EVM Chip information, and wiring of new card swipe terminals.

• 

  Homewood Suites by Hilton

  Oct 2017 - Nov 2018

  Chief Engineer
• 

  Crowne Plaza® Hotels & Resorts

  Nov 2018 - Jul 2021

  Executive Housekeeper
• 

  Marriott Hotels

  Jul 2021 - Sept 2021

  General Manager