Raj Chakra

Experience

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  GHP Solutions Pvt. Ltd.

  May 2004 - Jun 2007

  Editor

  • Providing Editorial support of medical transcription files• Analysis of data and taking appropriate actions and submission of results to senior management• Conducting feedback sessions on a daily basis to curb further damage if any and communicating any new updates to all• Analyzing productivity reports on a weekly basis to find out ways to increase productivity of the team

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  Thomson Reuters

  Jun 2007 - Sept 2014

  Operations Team Lead

  Roles and Responsibilities:• Driving a team that review and analyze scientific medical literatures, including published abstracts from meetings and draft manuscripts• Indexing customized intelligent information related to the client products with respect to pre- and post-authorization Safety (adverse events and/or reactions) and Efficacy• Processing ICSRs originating from spontaneous reports or non-interventional post-authorization studies• Narrative/abstract writing• Review and analysis of different clinical trial sources (i.e. CT.gov, Trialpedia, EudraCT, ISRTC, etc) for creating and updating clinical trials in client database• Review and analysis of different clinical trial sources for creating and updating clinical trials in client database• Updating different IP & Science scientific databases with customized intelligent information related to medical products• Providing quality check and editorial support to the team• Managing performance of all the employees, setting work objectives, providing proper feedbacks and conducting meetings• Assessing training needs for all the employees, planning & organizing training programs for them• Assisting the management on matters pertaining to Process Documentation - Upward and downward communications, presenting data to the senior management Show less

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  Tech Mahindra (formerly Mahindra Satyam)

  Sept 2014 - now

  Team Lead - Quality

  • Leading a team of Sr. QAs working on Legal & Non-Legal Case Processing (ICSR) and Data Migration, as well as in Patient Support Program & Artwork Creation and Proofreading projects• Motivating the team, providing regular feedback and offering step-up opportunities to develop advanced skills and performance improvement• Driving Quality Management System and Operational Excellence projects to make continuous process improvement yielding agreed targets on quality and throughput• Identification of potential process improvement and automation opportunities and driving projects for improvement• Collection, review and analysis of data to provide meaningful insights to stakeholders for business decision making• Identification of root causes for any non-conformances and proposing CAPA using different problem solving tools such as Brainstorming, Fishbone, 5Y, 8D, etc. to close the gaps• Training staffs on Operational Excellence Tools & promote culture of Kaizen• Conducting Risk Analysis and FMEA for any new process or SOPs or any modification in existing process or SOPs (Internal and External)• Periodic review and maintenance of SOPs and guideline documents for audit readiness• Conducting internal audits to ensure adherence to SOPs or guideline documents, and deviations are justified and documented• Participating in all internal and external audits• Recruiting and Mentoring new hires - Conducting Quality Induction/Orientation sessions for new hires Show less