Ashleigh Kellis-Carr

Experience

• 

  City of Victoria Summer Youth Day Camp

  May 2009 - Aug 2009

  Camp Director

  Maintained the order of the camp; supervised sixteen camp counselorsages 17-23; moderated any conflicts with campers, counselors, and parents; collectedpayments; planned field trips.

• 

  University of Houston-Victoria Student Life and Services

  Jun 2010 - Jul 2011

  Student Worker

  Answered phones and assisted students with questions about their account and the University; used PeopleSoft on a daily basis; gave tours to prospective students and earned the 5 Star Tour Guide ranking; assisted with student activities and organizations.; Assisted with orientation; directedstudents to their destination and answered questions about admissions and the University;oversaw a small group of prospective freshman students; gave tour of the University.

• 

  American Campus Communities

  Dec 2010 - Aug 2012

  - Recruited, trained, and supervised 12 Resident Assistants by planning and conducting fall and spring trainings, weekly staff meetings, and monthly one-on-one meetings- Planned and implemented activities and programs on a small and large scale for residents that focused on interpersonal, academic success, and career development skills often times involving other departments- Mediated conflicts between staff and between the residents and trained Resident Assistants on conflict mediation to maintain a safe community for living and learning- Edited and updated the property handbooks to adequately reflect the operation standards and policies for staff and residents - Organized and implemented a seamless move-in process and procedure for two residence halls (300 plus students)- Ensured that desk shifts and on-calls were staffed by scheduling resident assistants around their academic schedules- Upheld community standards through BOSS and weekly/monthly reports- Represented ACC at UH – Victoria by serving on various committees Show less

  • Resident Director

    Jul 2011 - Aug 2012

  • Senior Resident Assistant

    Mar 2011 - Jul 2011

  • Resident Assistant

    Dec 2010 - Mar 2011
• 

  University of Houston-Victoria

  Sept 2012 - Jul 2016

  - Supervise two Student Success Coaches and six student workers by training them on advising policies and procedures, encouraging their professional development, weekly meetings regarding student success efforts, and student issues- Provide Success Coaching sessions for at-risk students with frequent one-on-one meetings and keeping the lines of communication open- Advise up to 275 freshmen and sophomore students of all majors in academic, co-curricular activities, professional development opportunities using the intrusive advising model- Assist student with understanding the TSI standards and becoming TSI complete their first year at UHV- Implement the Student Success Ambassador program by researching other programs, collaborating with various departments, identifying successful students, and training ambassadors- Initiate the Student Success Series by identifying student needs and creating a semester of presentations/workshops on UHV resources and aspects of college life that students struggle with- Plan and implement Jaguar Journey (New Student Orientation) with Student Life and Services successfully by collaborating with several departments, selecting and training student leaders, and maintaining UHV traditions- Adhere to international and NAIA standards in regards to advising students by effectively building schedules and four-year plans for students to complete their degree in four years. - Manage Early Alert Program effectively by collaborating with various departments to identify and assist at-risk students- Coordinate and implement the assessment plan for Student Success, including program and student learning outcomes- Organize and manage the Summer Melt Social Media initiative for the incoming class of 2018 - Oversee the establishment of the Student Success Coach webpage by collaborating with the Success Coaches and reviewing other institutions websites Show less

  • Manager, Student Success

    Apr 2014 - Jul 2016

  • Success Coach

    Oct 2013 - Apr 2014

  • Senior Recruitment Coordinator

    Sept 2012 - Oct 2013
• 

  Stephen F. Austin State University

  Jul 2016 - Jan 2017

  Program Coordinator, Residence Life

  • Supervise one graduate assistant and three student workers through training and week one-on-one meetings• Creates, develops, and maintains outreach opportunities and programs designed to assist first-year residential students in the transition to college, improving student success, retention and satisfaction• Develops, coordinates, assists and evaluates all the Residential Learning Communities (RLC) program and associated academic or education groups and initiatives• Provides leadership and direction to subordinate staff by monitoring programming requirements and assessing effectiveness, developing individual hall objectives, advancing leadership skills of students and staff, and cultivating a community lifestyle and educational environment• Serves as adviser to Residence Hall Association (RHA) and National Residence Hall Honorary Association (NRHH) by assisting in coordinating events, supervising executive officers and assisting in overseeing organization budgets• Provides emergency response through on-call assistance and consultation with crisis management.• Assumes leadership for and manages budget for functional area within the department. Show less

• 

  American Campus Communities

  Jan 2017 - May 2022

  •Managed daily operations of Cullen Oaks, overseeing a $8,000,000.00 property budget and optimizing expense control.•Led a team of 28, facilitating hiring, training, and development programs to drive performance.•Strengthened university relationships, aligning goals with UH Student Housing and supporting key initiatives.•Ensured property standards through BOSS checklist adherence, property walks, and maintenance coordination.•Provided emergency response through on-call assistance and consultation with crisis management. Show less •Supervised and developed teams of up to 40+ employees, leading training, performance reviews, and team-building initiatives to drive staff engagement and productivity.•Improved move-in coordination for a 2064-bed property by implementing structured move-in plans and processes.•Enhanced Residence Life operations by setting new standards, tracking budgets, and improving structure within the program.•Maintained strong university relationships, supporting university-wide goals and initiatives at PVAMU. Show less  Provide leadership and direction to Momentum Village staff Supervises one Resident Director and twelve Resident Assistants through training and week one-on-one meetings Facilitate hiring and training of all new and returning Resident Assistants Oversees payroll for Resident Director and Resident Assistants Develop, facilitate, and participate in staff development and team building opportunities Maintains social media outlets through daily uploads and social media campaigns Supports TAMUCC Student Learning Outcomes through training, programming, and daily interactions with resident and university staff Maintain university relationship by communicating overall goals with ACC and TAMUCC counterparts and supporting university initiatives Coordinated move-in for a property of 1042 beds Created structure within the Residence Life program by implementing new standards and deadlines  Maintain BOSS Standards by maintaining BOSS checklists, conducting property walks, and working with staff to resolve issues Assist with bookkeeping through making deposits, entering payments into MRI, creating payments plans, updating the Collections System, and meeting with students Contribute to leasing initiatives by assisting with marketing events, tabling, maintaining resident files, and utilizing LAMS on a daily basis. Show less

  • General Management

    Feb 2019 - May 2022

  • Associate General Manager

    Apr 2018 - Feb 2019

  • Assistant General Manager

    Jan 2017 - Apr 2018
• 

  Tradeblock

  May 2022 - Sept 2024

  •Introduced comprehensive change management strategies, setting new efficiency standards for Authentication, Operations, Logistics, and Member Experience through optimized processes.•Evaluated the effectiveness of newly implemented procedures in the Member Experience and Authentication, Operations, and Logistics (AOL) departments, identifying gaps and recommending adjustments to meet strategic goals.•Led cross-functional teams to enhance interdepartmental communication and drive efficiency improvements across Authentication, Operations, and Logistics (AOL) and Member Experience.•Documented and streamlined processes in Authentication, Operations, and Logistics (AOL), reducing inefficiencies, improving daily output, and decreasing turnaround times. Show less •Spearheaded transformative process improvements, reducing operational inefficiencies by cutting Time to Resolution (TTR) and First Response Time (FRT) by 99%, contributing to overall risk mitigation and enhanced customer experience.•Led cross-functional projects with AOL and MX teams, ensuring readiness for product launches and marketing campaigns, while mitigating operational risks and aligning team efforts to prevent customer issues.•Developed comprehensive data-driven reports, presenting monthly and quarterly findings on operational performance and risk areas to C-Suite executives, facilitating informed decision-making and strategic planning. Show less •Engineered the customization of Zendesk with intelligent triggers and automation, streamlining agent workflows, improving efficiency, and prioritizing member inquiries more effectively.•Utilized Zendesk Explore to analyze customer feedback data, designing interactive dashboards that pinpointed key areas for improvement, leading to a 12% increase in customer satisfaction.•Directed the transition to Atlassian tools (JIRA & Confluence) for technical support management, optimizing communication streams and support ticketing processes for cross-functional teams.•Developed processes and policies to empower agents to make quicker decisions and access information efficiently, reducing resolution times.•Created data-driven visual reports on key performance metrics, presenting weekly updates to the director to highlight progress and recommend changes within Member Experience.•Managed and onboarded domestic and international contractors, developing job descriptions, training outlines, and objectives for seamless team integration, while coordinating with stakeholders and Accounting to ensure accurate documentation and timely payments. Show less

  • Director of Business Operations

    May 2024 - Sept 2024

  • Associate Director, Member Experience

    May 2023 - May 2024

  • Senior Manager MX

    May 2022 - May 2023
• 

  American Campus Communities

  Nov 2024 - now

  Business Office Manager