Tess Pacheco

Experience

• 

  Associated Students, Inc

  Sept 2006 - Jun 2007

  Frontline Services Assistant

  Greeted and directed customers, answered customers' questions, answered the telephone, worked on various special event projects

• 

  Enterprise Rent-A-Car

  Jun 2007 - Aug 2007

  Management Trainee Intern

  Assisted in assuring an exceptional quality of customer service, reconciled account receivable, made reservations, kept track of sales performanceAccomplishments: Created a project and educated co-workers and account representatives on the sale of insurance options and increased overall sales by 2%. Received award for achieving monthly sales goal

• 

  Associated Students, Inc

  Jan 2008 - Jun 2008

  Fitness Programs Assistant

  Facilitated inter-departmental communication, assisted in student-staff management, assisted fitness programs marketing, analyzed customer satisfaction, in charge of safety training for student-staffAccomplishments: Created customer service survey and performed statistical analysis for higher management

• 

  Esperanza International Microfinance Institution

  Jun 2009 - Sept 2009

  Summer Fellow

  Interviewed Dominican clients in Spanish to gather biographical information; created financial and legal documents including loan repayment schedules and promissory notes; assisted loan officers in collecting loan repaymentsAccomplishments:* Developed ABC’s of Microfinance Plus publication informing the public about the definition of “microfinance plus”* Raised over $34,000 in interest free loans through the internet— the highest amount of all 15 interns* Created and implemented scheduling system to double intern efficiency Show less

• 

  Michael Chavez Center for Economic Opportunity

  Mar 2010 - Jan 2012

  Career Development Program Facilitator

  Program Facilitator providing one-on-one and group led career guidance to job seekers with barriers to employment.Accomplishments: *Assisted in creating a career center and WIA program for Michael Chavez Center clients and the public*Organized and performed a month long workshop series and workbook covering various career development topics in both English and Spanish*Created an Environmental Policy for the office and received Green Business certification through the Bay Area Green Business Program.*Facilitated relationship with partners resulting in the first Spanish language Qualified Water Efficient Landscaper training in Contra Costa County*Authored grant resulting in 10 donated laptops*Created client intake form which streamlined data collection for over 600 clients organization-wide Show less

• 

  Immigration Law Group LLP

  Jan 2012 - Dec 2012

  Immigration Paralegal

  Held accountable for handling high volume of immigration case work various petition types; draft forms, letters, and affidavits related to all petitions; communicate regularly with clients regarding case processing issues; provide outstanding customer service to clients via phone and email; created various reports in INS Zoom for both the law firm and client

• 

  Dana Michael Ritter, PC

  Jan 2013 - Apr 2016

  Immigration Paralegal

  Handled high volume of business immigration cases including H-1B, L-1, TN, and E visas, PERM Labor Cert, I-140, I-485, RFEs, audits and appeals. Initiated cases, gathered required information, prepared materials and tracked deadlines. Prepared internal and external client reports using INS Zoom database. Interviewed, trained and supervised entry level paralegals. Implemented PERM tracking system to ensure a caseload of approximately 100 PERM cases were on track and properly executed. Successfully transitioned the office from hard file based to paperless. Increased utilization of immigration software to better track important data and generate reports. Show less

• 

  Garfinkel Immigration Law Firm

  May 2016 - now

  Knowledge Manager