Todd Morgan

Experience

• 

  Star City Casino

  Mar 2002 - Jan 2008

  Gaming Supervisor

  As a gaming supervisor I monitored staff and patrons alike to promote an enjoyable and productive environment. I was also involved in the training process as well as assiting the tournament director for major poker tournaments.

• 

  Adelaide Casino

  Mar 2008 - Feb 2010

  Gaming Supervisor

  My main responsibility was to observing and monitor staff and patrons, to ensure fair and accurate gaming. Customer service was a huge focus both for internal and external customers. I managed complaints and settled disputes as well as tracked performance (win/loss ratios).

• 

  Allianz Australia Limited

  Mar 2010 - Dec 2016

  I am the Team Leader for both the Allianz Small Business team and the Webchat teams within the Allianz Contact Centre. My role is to coach and develop my staff whilst providing leadership and motivation. Relationship building and people management is a focus for me, building trust and mutual feedback working towards a win/win outcome. I prepare and provide analysis of reports and present these to senior management and stake holders. I interview applicants and provide recommendation for employment. Quality assessing and data analysis form a crucial part of my role making time management an essential tool. Show less

  • Team Leader

    May 2013 - Dec 2016

  • Customer Service Specialist

    Mar 2010 - Apr 2013
• 

  Allianz Insurance

  Jan 2017 - now

  Product Manager for our Marine & Pet portfolios, working with our agencies and stakeholders to ensure compliance, enhance and maintain profitability, and install processes and procedures that will set the products up for continued success in the longer term. Representing the Allianz Small Business Insurance Unit. Being across our advertising and marketing campaigns including promotional activities, driving new products and processes into our Call Centres, Using data and analysis to provide market insights and identify opportunities for growth and expansion into niche markets.

  • Product Manager, Marine & Pet

    Jan 2022 - now

  • Product Support Manager - Commercial Packages

    May 2019 - Jan 2022

  • Business Specialist

    Jan 2017 - May 2019