Chris Delaney

Experience

• 

  BT Group

  Jan 1994 - Jan 1998

  Previous Employment History

  Previous Employment History available upon request: Including Full Time Temporary positions in Customer Services, Car Insurance Claims Handling, Field and Tele-sales at British Telecom (BT), The Auto-mobile Association (The AA), Royal Sun Alliance and Status Windows. Vacational/Weekend employment as an Administration Assistant / Office Junior whilst in full time education in Insurance and Recruitment Consultancy at Sandwell Insurance (Broadwater Limited) and Central Staff.

• 

  Virgin Media

  Jan 1998 - Jan 1999

  Customer Service Representative

  Started with Birmingham Cable which became Telewest, then NTL & eventually Virgin Media. Start of my telecommunications career which inspired me to get involved in the technical side of telecoms as well as realising my passion for training...

• 

  Vodafone

  Jan 1999 - Jan 2000

  Customer Service Advisor

  Key achievements: Devised and implemented a copy and paste system which dramatically improved my team's after work wrap-up work time leading to more calls taken which lead to this being rolled out nationwide.Chair-person, report producer, minute taker in rotation at team meetings.

• 

  Orange

  Dec 2000 - Jul 2012

  Mobile Telecommunications Engineer

  Commenced with Orange/EE (Everything Everywhere) TUPE'd to Nokia Siemens Networks in 2009.• Trained colleagues in the UK and abroad in telecoms technology and company procedures• Produced and updated systems guides and provided ongoing remote support to colleagues• Delivered individual training interventions to engineers, technicians and managers• Performed network configuration changes/upgrades on UK 2g/3g mobile telecom networks • Completed site integration / rollouts, site transmission re-hosts and decommissions• Unlocked and locked sites remotely after confirming outage authorisation• Maintained routines on network equipment to ensure efficiency• Identified faults and repaired, replaced and installed network system cards• Liaised regularly with internal departments and leased line providers • Also liaised with internal and external contractors/commissioners and field operativesSecondment to Network Performance Department to gain & share Optimisation experience2003 – 2005• Ensured optimal performance of mobile networks to meet SLA targets & KPI’s • Completed statistical analysis and observation and diagnosis practices, including audits• Reported on, recommended and implemented solutions to optimise coverage/performance Show less

• 

  APM UK

  Oct 2013 - Oct 2015

  • Reporting to Executive Office/Designate working with C.E.O, M.D & Directors• Liaison with external organisation’s C.E.O's and Directors regarding potential partnership opportunities, due diligence and compliance documentation• Establish and develop effective links with existing and prospective Partners, external organisations and bodies in order to assist business growth • Liaison with the Bids, Research and Development department and key internal stakeholders in managing the Partner Expression of Interest (EOI) process, undertaking the Merlin Partner Selection process in line with Matrix and the Partner Framework • Development and facilitation of an effective communication structure to ensure that all Partners/Subcontractors are regularly updated• Provide constructive and professional feedback to prospective Partner organisations• Liaison with the Marketing & Communications department re Partner announcements / website design, relevance and accuracy• Develop SharePoint, CRM and the Partner Framework in order to assist in the business development and supply chain processes Show less • Design and deliver presentations on professional networking, utilising social media to achieve goals (linkedin, facebook, twitter, instagram, etc.)• Assist Executive clients with course work, personal branding, presentation and networking skills• Developing / re-establishing clients confidence to aid their return to work• Requested by PPDG Managers to represent PPDG Executive Job Club to potential partner CEO's/Directors • Executive Job Club to be rolled out nationally after sustained >90% success rate as opposed to the average success rate of 30% across other Welfare to Work industry initiatives Show less

  • Business Development & Partnership Support

    Jun 2014 - Oct 2015

  • Executives and Professionals Mentor/Trainer/Employment Coach

    Oct 2013 - Aug 2015
• 

  Openreach

  Nov 2016 - now

  BT Openreach Telecommunications Engineer

  Landline Telephone, Broadband and BT Vision installation and service calls to customer homes and business. Via climbing poles, steps and ladders, Drop wire erect & recover, PCP/SCP's (Street Cabinets), NGA/FTTC, Customer Wiring, Electrical Theory Next Generation testing, Exchange frames. Adherence to Key Performance Indicators (KPI's).Qualifications/Accreditations:CALOMI (A8/A9/A12/A15)MIFRAMES (A13/H1/H4)C4, D1, E1, E4, F5, N6NRSWA Unit 2 SWQR City & Guilds 6156 certificate, SQA card. Show less