Charlie Conlan

Experience

• 

  Experian Data Quality UK

  Jun 2013 - Jul 2014

  Junior Support Analyst

  University Placement Year

• 

  Experian Data Quality UK

  Jul 2015 - Aug 2018

  • Specialist support for Experian Pandora• Troubleshooting escalated issues, of a complex nature• Taking ownership of issues surrounding Experian-wide strategic accounts• Analysing raw data, using various complex techniques• Assisting in the development of junior team members• Creating troubleshooting guides to pass on current knowledge• Managing difficult relationships with high profile customers, with the ability to liaise with various departments and levels across the business to achieve a favourable outcome for both the client and Experian Show less • Analysing client software problems, finding a solution at a fast pace• Prioritise cases and meet SLA targets• Troubleshooting QAS post code lookup software • Having a high focusing attention span, and to think outside the box• Liaising with clientele such as Government and police, telecom, banks • Attending scrum meetings on a daily basis, to improve daily workflow• Managing sensitive data with high level precautions• Working with all departments to ensure customer satisfaction• Familiarise myself with server and client machines for software installations• Trained with QAS Pro, Batch, Rapid and many more• Trained with SalesForce CRM Show less

  • Team Lead

    Sept 2017 - Aug 2018

  • Senior Technical Analyst

    Jan 2016 - Oct 2017

  • Technical Support Analyst

    Jul 2015 - Jan 2016
• 

  Experian Data Quality

  Aug 2018 - now

  • Senior Product Manager

    Jul 2022 - now

  • Product Manager

    Nov 2021 - Jun 2022

  • Product Manager

    Aug 2018 - Nov 2021