Carlos Peña

Experience

• 

  Professional Staff Management

  Mar 2010 - Oct 2010

  Informador bus turístico de barcelona

  Gestión de pasaje y billetaje

• 

  Magma Cultural

  Mar 2011 - Sept 2011

  Informador bus turístico de barcelona

  Gestión de pasaje y venda de billetes

• 

  Magma Cultural

  Aug 2012 - Jan 2013

  Informador bus turístico de barcelona

  Atención e información al pasaje del Barcelona Bus Turístic

• 

  Deloitte España

  Jan 2013 - Jun 2016

  Full time contingent employee at HP inc acomplishing the followings duties as a Business Analyst:- Reporting Analyst for Personal and Printing Systems CEE Channel Sales Management/Channel Partners and Central Team.- Business analyst for market share and market size- Updating and analyzing performance on sellout through the different regions- Managing Aged and stock report- Managing Inventory and weeks of stock reports- Reporting to high level executive managers.- Key interface with other departments such as finance, supply chain, etc.- High Knowledge on Microsoft Office such as Excel, Word, PP, etc. Show less Full time contingent employee at a HP inc. in, Barcelona.• Responsible of the end-to-end operational process for Indigo - large format printers - in EMEA.• Liaise with Supply Chain ensuring machine availability as well as delivery time accuracy.• High value order management - reception and order process, order follow-up, inventory control, items allocation.• Direct relationship with Credit & Collections and Financial Services for validating customer financials as well as the method of payment/financing.• Accomplish cross-functional activities to ensure process compliance, company revenue recognition and booking policies.• Key interface with other departments as go-to for customer service.• Reporting tasks including Salesforce.com performance. Show less

  • Experienced Senior

    Jan 2015 - Jun 2016

  • Junior Associate at Deloitte (BPO)

    Jan 2013 - Jan 2015
• 

  Nestlé

  Jul 2016 - now

  • As Consumer Engagement Services Product Manager manages Salesforce Service Cloud Platform, deployed globally in +50 markets• Accountable for the full Product Lifecycle, from roadmap definition, continuous improvement based on user feedback till support models and product adoption• Manages a team of functional analysts, solution architects, and developers; creates open, agile working culture and enables talents to grow• Participates in IS/IT governance processes, ensures internal compliance principles are met• Analyzes competitive landscape, looks for innovation and cost saving opportunities Show less

  • Consumer Engagement Services IT Product Manager at Nestlé

    Jun 2023 - now

  • Consumer Engagement Services and Social Media Ad Interim Product Manager at Nestlé

    Aug 2022 - Jun 2023

  • IT Product Owner |Digital Experienced Business Analyst |

    Apr 2020 - Oct 2022

  • Digital Business Analyst (global position)

    Dec 2017 - Apr 2020

  • Global Leverage and Support Specialist at Nestlé Global Digital Hub

    Jul 2016 - Dec 2017