Troy McGarity

Experience

• 

  United States Air Force

  Aug 1990 - Oct 2002

  Communications-Computer Systems Operator

  Mastered the setup and operation of various types of technological equipment used for secure transmission of sensitive/classified voice and data communications.

• 

  Mr. Motorcycle

  Jun 2003 - Oct 2006

  Sales Associate

  Selected by business owners to create a website for the dealership.Self-taught use of Adobe Dreamweaver to create dealership website.Additionally tasked to create a personal website for owner’s daughter’s Christian Rock group.

• 

  GC Services Limited Partnership

  Dec 2006 - Jan 2011

  Managed projected and real-time staffing of call center to maximize efficiency of call center operations.•Tracked and reported metrics of call statistics for entire call center to improve the efficiency of call center operations. Supervised the work of a team of approx. 15 Customer Service Representatives (CSRs).•Handled escalated calls from customers that could not be satisfied by CSRs.•Tracked and reported metrics of call statistics for my team to improve the efficiency of operations.•Laterally moved to a more technical position due to demonstrated skills with MS Excel. Quickly promoted over my peers due to demonstrated ability to master skill set required to perform duties.

  • Service-Level Analyst

    Dec 2009 - Jan 2011

  • Unit Manager

    Apr 2007 - Dec 2009

  • Customer Service Representative

    Dec 2006 - Apr 2007
• 

  Constraints Research and Reading Group (CR2G)

  Jun 2015 - May 2016

  Research Assistant / Software Engineer

  Tasked to package new algorithms for solving numerical constraint problems into a deployable software product with and easy-to-use graphical user interface (GUI) as well as a web-based GUI.

• 

  DXC Technology

  Mar 2017 - Sept 2023

  Database Administrator