Paolo Alfieri

Experience

• 

  PricewaterhouseCoopers Advisory

  Jan 2003 - Aug 2006

  Senior Consultant

  Performance improvement consulting (process re-engineering, performance analysis) and financial advisory services (budgeting and business planning).

• 

  Bank of Tokyo-Mitsubishi UFJ

  Sept 2006 - Dec 2010

  Assistant Vice President - The Bank of Tokyo-Mitsubishi

  Responsible for coverage and execution of the bank's lending operations to large Italian customers

• 

  IMD

  Jan 2011 - Dec 2011

  MBA Graduate 2011
• 

  Samsung Electronics

  Apr 2012 - Jun 2023

  Led a complex team of strategists, customer insight analysts, and designers. Tasked with understanding and prioritizing future experience needs globally, we embraced a human-centric approach to innovation. Collaborating across geographically dispersed teams, we tackled the complexity of generating innovative concepts to enhance the customer experience throughout Samsung's Mobile device and service ecosystem, including smartphones, tablets, watches, laptops, and tech enablers. Reporting directly to the Chief Experience Officer (CXO), we navigated the complexities of identifying and capitalizing on mid-to-long term strategic opportunities to align with organizational goals. Show less

  • Senior Director - Experience Strategy & Innovation - Mobile Business Division

    May 2018 - Jun 2023

  • Director, Principal Professional - Product & Service Innovation Team - Mobile Division

    Apr 2017 - Apr 2018

  • Engagement Manager - Global Strategy Group

    Apr 2012 - Mar 2017
• 

  CRURATED

  Mar 2024 - now

  As Chief Experience Officer (CXO) at Crurated, I lead the product and service roadmap, driving innovation and ensuring a customer-centric approach across all initiatives. I oversee a multidisciplinary team of 15, including design and product experts, while coordinating closely with the tech team to execute our vision. My role spans developing new product features, enhancing consumer and professional websites, managing our NFT exchange platform, optimizing internal operations through custom-built systems, and spearheading our metaverse initiatives. Balancing innovation with execution, I tackle complex challenges to create transformative experiences that redefine the wine and spirits industry. Show less

  • Chief Experience Officer

    Sept 2024 - now

  • Board Member

    Jun 2021 - now

  • Strategic Advisor

    Mar 2024 - Aug 2024